Unfortunately, we have to put the True Fortune Casino platform on the list of casinos with a bad reputation because it operates under an unverifiable license. We also did not find any information about the operator behind it.
Besides, the number of games is minimal as there are only more than 80 titles, which can be a big disappointment for those looking for a variety of fun. Moreover, you will be surprised when the withdrawal processing time is 15 days. Therefore, this casino is not the right choice for you to seek luck.
True Fortune Casino of Casino Games
To provide an enjoyable casino experience for players, the casino has partnered with some reputable software providers.
Despite the lack of an extensive library, the main game genres such as slots, table games, video poker, progressive jackpots and live casinos are offered. Mostly, they are brought by Betsoft, Saucify, and Rival Gaming.
Moreover, the titles are available in demo mode, allowing players to experience them before depositing with real money.
Slot Machine
Over 60 titles to choose from, from classic to 3D video slots that can satisfy most players' tastes. Specifically, you can try your luck with titles like Win Sanity slot, Almighty Dollar slot, Diamond Dazzle slot, Wrath of Medusa slot, Treasure of the Nile slot, Fruit Splash slot, Party Parrot slot, etc.
After experiencing this, we appreciate that the included features such as bonus rounds, multipliers, free spins, different symbols, etc., have been integrated to bring excitement to the players.
In addition, if you seek big wins, you can try the Progressive Slots section. However, there are currently only three titles available, such as Jackpot 5x Wins, Money Magic, and Strike Gold, powered by Rival Gaming.
Table Games and Live Casino
There are currently only 16+ titles in the table games category, and it may not satisfy the needs of players who are passionate about this genre. However, if you are bored of slots and want to diversify your experience, the available table games are still enough to keep you entertained.
Roulette and Blackjack make up the majority with variations like American Blackjack, Multi-Handed Blackjack, American Roulette, European Roulette, etc. In addition, there are also other exciting games such as Pai Gow Poker, Red Dog, Craps, Baccarat, Keno, Bingo, scratch cards, Bingo, etc.
In particular, Video Poker is also provided with a variety of genres. Therefore, you will have a chance to discover some popular variations like Aces & Faces, Deuces Wild, Joker Poker, Double Joker, Deuces and Joker, and more.
Currently, there are only five games available for the Live Dealer category, so if you love the interaction with other players and dealers, then True Fortune casino cannot meet your needs.
It Takes up to 15 Days for Withdrawing
Currently, the operator allows players to deposit via Visa, Mastercard, Jeton, Neosurf, Neteller, Skrill, Maestro, Bitcoin, etc. Overall, BTC is the best payment solution for bettors as it ensures safety and anonymity when transacting.
Players can pay via currencies such as USD, EUR, AUD, and ZAR.
The minimum deposit is €25, and the payment will be processed instantly. However, it should be noted that the casino will charge a 3% processing fee on all deposits.
For cashout, the minimum limit is €100, which is high because compared to other casinos, the common withdrawal limit starts at €10. As for the maximum, it will depend on the deposit amount. Specifically, assuming your latest deposit does not exceed €249, the maximum withdrawal amount will be 10x (i.e., no more than €2,490/transaction). For deposits over €250, no maximum withdrawal limit applies.
Surprisingly, regarding the withdrawal processing time, it can take up to 15 days to complete. This is one of the significant disadvantages affecting the quality of the casino.
Last but not least, before withdrawing, you will go through an account verification request. Specifically, you must provide documents such as a copy of your ID/passport, recent utility bill, copy of credit/debit card used to deposit, and Card Authorization Form (CAF).
Highlights of the Casino
True Fortune casino launched at the end of 2019 and quickly gained popularity in Austria, Brazil, Mexico, and Australia.
The attraction of the platform lies in the fact that it integrates well on mobile devices, and the library of games provided by reputable studios offers quality graphics and features. Besides, the welcome bonus is also an excellent factor to retain players without much effort.
However, there are still many disadvantages that we need to mention. So, let's see whether this operator is worth trying!
Why Should You Stay away from this Platform?
First of all, we did not find information regarding the operator and owner of the casino. Furthermore, even though the platform says it has received a license from the Curacao Regulatory Authority, we have not found a valid license number nor proof that it has been verified and certified. Therefore, this will be the red flag that you need to pay attention to before choosing to play at the True Fortune site.
As for data security, the casino says it uses SSL encryption technology to protect the information from being hacked by any third parties.
Besides, responsible gambling is always encouraged to help players avoid the negative signs of over-playing by providing tools for self-exclusion or setting deposit limits.
Unfair Terms and Conditions
We do not appreciate the T&Cs section because it does not provide a full range of specific measures and regulations. In general, things are pretty vague and unclear.
Specifically, the casino said that if players do not deposit funds into their accounts for 90 days or more, they will not be eligible to withdraw winnings and the casino also offers no clear resolution.
Besides, the platform limits the free bonus to €100. Therefore, if you win more than the allowable limit, the entire remaining balance will be forfeited and cannot be withdrawn. Also, each player is only allowed to cash out the winnings from the free bonus once during the playing period.
Simple Layout and Slow Navigation on Desktops
The casino website has a simple layout, with the main color scheme being green combined with black. The top left corner of the homepage is a language switcher tool, including English, French, German, Italian, and Spanish. Besides, links to promotions, games, banking and support are also arranged quite clearly.
However, a downside is that the website does not run so smoothly on the desktop despite a stable Internet connection. For example, when navigating to the pages, we had to wait for over 10 minutes for everything to load.
For mobile casinos, things are pretty smooth and efficient. Load times are also faster, and the layout is well organized. Accordingly, betting through handheld devices with small screens is much better.
True Fortune Casino Customer Service
There are three options for contacting customer support: Live chat, email, or phone. In particular, players can freely contact the support agent at any time regardless of the method used.
We have experimented with each method and appreciate the live chat support as the agent responds immediately. In addition, we received an email response in just a few hours, and this is quite an impressive wait time.
The last way to contact is by phone. We were also impressed that the casino offers a phone line for French and Spanish-speaking players. In general, the waiting time will depend on the time, especially if you contact during peak hours, it will be a bit challenging to reach the agent.
True Fortune Casino Bonuses
True Fortune casino is relatively new, so it is not surprising that it does not offer many promotions. Currently, there are only three offers going on:
- 200% Welcome Bonus up to €2,000;
- 100% Cashback Insurance for Table Games;
- Loyalty Program - Casino Comp Points.
While there isn't much selection available for the offer, the casino knows how to treat newbies with a pretty generous welcome bonus, up to €2,000. To receive the offer, players must deposit a minimum of €25 and complete the 35x wagering requirement before withdrawing.
Besides, to ensure fairness, the operator has fixed the maximum bet amount to €5 while clearing the playthrough. In addition, players will have 30 days to fulfill the wagering requirements. Meanwhile, Swedish and Danish bettors have 60 days.
