Magic Red Casino
Magic Red Casino Expert review
There’s plenty of stuff to consider before placing a bet at Magic Red Casino. For example:
- Magic Red casino does not accept players from the United States.
- The live chat feature of customer support remains unsatisfactory among many users.
- The casino offers 1 VIP program and 1 bonus to its users. However, the terms to be eligible for bonuses are high and do not include most of the video poker or table games.
- The ratio of points gained for money spent is 3.5 times higher at Magic Red Casino as compared to the other online casinos, and the ratio for points to cash-back is 33% better than other casinos, however, it becomes difficult to earn points at Magic Red Casino as compared to other casinos available.
- The games available with Magic Red Casino are mainly arcade games, scratch-cards, and slot games. The range for table games is quite low, especially when working with software companies that relatively have a higher reputation.
- The casino does not have important information available on their website for users to access. However, it should be there since not only is this casino site a new one but also it has been relaunched under new management.
- Excellent mobile platform
- Wide selection of games to choose from a big selection of providers
- Flexible banking methods
- Fast payouts
- Generous welcome bonus
- Live chat support available
- Secured with SSL encryption
- Proven fair by independent audits
- Customer support not available 24/7
Magic Red Casino Trustworthiness
The lead ownership of Magic Red Casino has changed over time, since its launching in 2014 by Redfinger Trading limited, and going shut down in 2016, Magic Red Casino came back to market under Zirconium Gaming limited, after which Magic Red casino faced setbacks over its reputation. The casino was relaunched under Aspire Global, licensed by the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA), after which it has improved in its repute.
Casino Games and Software
Magic Red Casino has its game selection provided by a great number of software providers, who themselves have a great repute. This includes Amaya, Amatic, Lightning Box Games, Microgaming, NetEnt, NeoGames, and NextGen.
Among these software providers, Microgaming and NetEnt hold to be the largest game suppliers. Magic Red Casino has a vast variety of games selection, with a number more than 220, the casino provides more games than most of the other online casinos. However, Magic Red Casino does not offer as many games with Microgaming and NetEnt as many other operations, including lack of Mega Moolah by Micrograming, which is the biggest jackpot slot in industry, or Mega Fortune by NetEnt, which offers one of the largest payouts to its clients.
Magic Red Casino has a slot selection of over 100 games, with many providers. The casino lobby has the option of both the Slots and Video Slots categories.
Some of the games in the Slots category include Adventure Jack, Aloha! Cluster Pays, Avalon, Chili Gold, Conga Beat, Cosmic Fortune, Doctor Love, Gonzo’s Quest, Jack Hammer (1 & 2), Foxin’ Wins, King Kong, Koi Princess, Medusa, Starburst, Superman Last Son of Krypton, Thunderstruck II, and Wild Panda.
The slots selection of casino provides the users with a vast variety of graphics and styles, gameplay, and theme selection. The selection incorporates popular games from NetEnt, often included in free spins promotions.
Although Magic Red does not have the biggest jackpots to offer, some of the games have gained popularity over time due to their high payouts, up to 2.5 million coins. Slots also have simpler games for users who tend to play easy games.
The selection of table games at Magic Red Casino is very limited, despite the fact that Microgaming is popular for their table games. The small range of table games available at Magic Red Casino includes 3-card solitaire, blackjack, European roulette, Roulette Lounge, and Roulette Pro.
Magic Red Casino has included a Live dealer casino in the game selection offered, making it a minority.
The live dealer is available with Blackjack, roulette, and baccarat. However, the game selection for a live dealer is standard, and a user finds it difficult to have a table available.
Magic Red Casino has a very limited selection of Video Poker variations to offer, comprising of only three; Deuces Wild, Joker Poker, and Jacks or Better.
Specialty Games (Scratch-cards)
Magic Red Casino has a very impressive range of Scratch-cards offered with a number of more than 70 scratch-cards, which is unlikely in the gaming world. Moreover, these games come with detailed and creative themes, suiting with the names of relative games with excellent 3D visuals, and great quality graphics unlike some normal styles common in lottery games. The work that Magic Red has done with the scratch-card games is even better than what they have done with the other usual casino games, making it feel like a scratch-card site more than a casino site.
Magic Red Jackpots
Magic Red casino does not have very impressive jackpots to offer its users, which remains a disappointment. Moreover, the site does not specify any area where the users can find the jackpots offered, in the games section for table games or slots. However, the site lists the latest winners at the casino but the majority of the winners listed have a payout range of €300 to €3000, with an exception of two players having won €16,475 and €35,780. The jackpots offered by Magic Red Casino are relatively lower than those offered at other online casinos, especially casinos that have Microgaming and NetEnt incorporated, whose jackpots range up to 6 or 7 figures, while those that we see at Magic Red casino range to 4 or 5 figures. The biggest payout offered at the Magic Red Casino is worth 2.5 million coins with the game Thunderstruck II.
Deposits and Withdrawals
Users can find the available banking methods at the Magic Red Casino site at the Help Page. The different options for deposit/withdrawal are:
- PaySafe Card
These options at Magic Red are available in different currencies, therefore, users can check the Help Section to see the currency options for each banking method.
Magic Red has an option of using the following 7 different currencies:
- Australian dollar
- British pound
- Brazilian real
- Canadian dollar
- US dollar
- Kroner (DKK, NOK, SEK)
Magic Red requires its users to submit documentation that proves their identity on the first deposit. This information is required only once for one banking option. These documents can be submitted either through email, fax, or via the post office.
The Magic Red Casino has good customer service with 3 different options of contact: phone, email, and live chat. The customer support service acts fast and replies in a matter of hours at the emails while with live chat it takes minutes to get a response. However, some clients have had trouble with getting knowledgeable responses from persons at the customer service, but overall the conduct of representatives is very professional. The two emails available for contact are:
The information about the software that Magic Red Casino use, or whether the games they offer are downloadable on phone or are available for instant play is not accessible to users over the live chat since they are not licensed in the USA and therefore do not have permission to provide such information over live chat feature. Some customers have complained that the persons available at the Live Chat do not respond professionally if they don’t see them becoming a long term customer, while some say that they have had a good experience with the live chat feature at the Magic Red Casino. The live chat available at the Magic Red Casino does not let the customers send themselves a copy of the transcript, where a few customers reported this thing bothering them. It is suggested to contact the customer service through email instead of the live chat feature, or one can try both options for themselves to see which one suits better to them.
Hours of Operation
The chat support is available for the users during the hours mentioned next:
- 11:00 to 18:00 Australian EDT
- 01:00 to 08:00 CET
- 0:00 to 07:00 GMT
- 22:00 to 05:00 EST
Magic Red casino provides support in 4 languages: