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Customer Support at Sugar Casino Needs Improving!

What impressed me about the Sugar Casino is the sweet name and cute background changing according to the festive seasons. One of the most fun aspects of the online casino is a great game selection full of video slots and table games. Another great thing is the XMAS Christmas promotion which supposes to grant you promotions every single day making playing here a great deal of fun. This is such a unique thing about the casino because I have not seen any other casinos doing the same thing. 

While promotions and game selection are very impressive, customer support needs a bit of improvement. Based on my personal experience, it is too hard to determine the customer support hours with the live chat. The email chat was neglected and forgotten. Nevertheless, the FAQs are quite a compensation for the email and live chat. The FAQs section contains high-quality information where you can find all the informative answers to your general queries. 

I hope that the operator can make some improvements regarding live chat and email. Therefore, you can play at Sugar Casino. However, you have to test the customer support to make sure you can rely on and deposit. 

Overview of Our Experiences


Sugar Casino is home to many video slots and table games with more than 500 slot titles from big software providers such as Blueprint, Red Tiger Gaming, Edorphina, ELK Studios, Betsoft.

Unfortunately, the online slot is the only game type on the website. There are no table games or jackpot slots. 

Customer support offers in live chat, email, and FAQs. Though the customer support needs a bit of improvement, let’s explore other positive aspects of the casinos. 

As mentioned above, the strongest areas at Sugar Casino are the bonuses and promotions. With exciting daily reload promotions, you will never get bored playing at the casinos. 

Check the Reliability of the Online Casino

Sugar Casino is a part of Gammix Limited, a company incorporated under the laws of Malta with registration number C68405 and registered address at 77, Spinola Road, St Julian, STJ 1730, Malta. The casino site is fully licensed by Malta Gambling Authority. Therefore, the casino is definitely a safe and secure playground for all gamblers. 

To earn this license, the casino has to make sure that they are not involved in any criminal activities and are capable of running its operations and afford the payouts. These commitments are the compulsory requirement to get a license from Malta

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Review of the Game Selection from Sugar Casino


I call Suger Casino an only slot casino with more than 300 slot titles from leading providers such as The Grand Galore and Blood Sucker. 

Unfortunately, a fan of table games and the progressive jackpot can not find any single game titles here. I do not know why that happens. This is so weird for an online casino.

For the game selection, Sugar Casino failed to meet my expectations. I hope the operators can add more games to the list.

Deposit and Payout at the Casino


Coming to this aspect, I just hope that the banking method will be compensation for the poor game selection and unclear bonuses and promotions. When you deposit to Sugar Casino, there are many methods that you can use to deposit to your bankroll at the casino, such as Skrill, Neteller, PaysafeCard, or bank cards. The minimum to deposit to the bankroll by using a bank card is £20, while for an e-wallet is £10. 

The bank information can only be found on the homepage of the online casino when you successfully registered.

Minimum deposit
Minimum withdrawal
Withdrawal limits
€15000 per month
Withdrawal pending time

EWallets: 0-48 hours

Card Payments: 0-48 hours

Bank Transfers: 3-5 days

Pending Time: 24-48 hours

Bonuses and Promotions


While the game selection is a bit disappointing, Sugar Casino tries to impress its players by providing good and extensive welcome bonuses and reload bonuses. New players will receive a match bonus of up to €1500 with the first three bonuses. 

  • First Deposit: Get 100% Bonus up to €500 + 50 Cash spins on Starburst
  • Second Deposit: Get 100% Bonus up to €500 + 25 Cash spins on Starburst
  • Third Deposit: Get 100% Bonus up to €500 + 25 Cash spins on Starburst

However, the downside of the bonuses is the wagering requirement, which is high and above 35%. Another thing is you can not find the terms and conditions in the bonus statement. 

Sugar Casino also provides to players daily promotions. Every day you play at this online casino, you will be awarded nice promotions from the operators. However, once again, there is still no clear information on terms and conditions for promotions. 

Customer Support


There are many things that Sugar Casino has not been flawless such as the poor game selection and unclear terms and conditions for bonuses and promotions. Customer support at this online casino also presents some weaknesses. The main weakness of the customer support is the operator doesn’t have consistent working hours for its support team.

The top-quality FAQs section makes up for this. You can find almost all general questions at the Help tab.

Eduardo Ramos
Joined: 1 years ago
Score by Eduardo Ramos
18+, T&C Apply, GambleAware
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Established 2015
Licenses Malta
Platforms Mobile Desktop
Loyalty club
Email [email protected]
Live chat
Website language
Support language
Restricted Countries

Game Types

Free Slots
Video Poker
Scratch Cards
Other games
Live Dealer
Sports Betting
eSports betting