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Warning: Epic Win Casino is reported to be using a fake license!!! |
Epic Win Casino is a small online casino targeting Malaysia. One thing worth noting is that the casino claims to have licenses from both the Malta Gaming Authority (MGA) and PAGCOR in the Philippines. However, these licenses might be fake because there is no verifiable information to confirm their authenticity.
The casino’s customer support has also been criticized for being unprofessional and ineffective. Players may experience delays in getting assistance or receive inadequate responses when facing issues.
These are really serious issues because it raises doubts about whether the casino is safe and trustworthy. So, be careful before playing! A casino without a proper license can be risky, especially if there are problems with your deposits or bonuses.
For more details about this casino, continue reading the review below!
Here's the updated First Glance table for Epic Win Casino:
|
Category |
Details |
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Established |
2020 |
|
Owner |
N/A |
|
License |
MGA (Fake); PAGCOR (Fake) |
|
Languages Supported |
English, Chinese, Malay |
|
Customer Support Languages |
Malay |
|
Welcome Bonus |
Welcome Bonus 120% |
|
Game Selection |
500 games from 26 providers |
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Game Types |
Slots, Video poker, Bingo, Jackpot games, Live games, Keno, Virtual sports, Crash games, Live shows, Table games |
|
Payment Methods |
Bank transfer, FPX, DuitNow, Touch'n Go, PayEssence, U Mobile, GrabPay, GSPAY, Celcom, Digi, Maxis. |
|
Currencies Supported |
MYR |
|
Withdrawal Limits |
300,000 RM per month, 10,000 RM per day |
|
Customer Support |
Live chat 24/7 FAQ section |
Epic Win Casino Licences & Security Review
The official website of Epic Win Casino shows that it has reputable licenses. However, when we tried to verify this information, we could not find clear proof. The customer support team also did not provide a proper answer when we asked. Besides, some sources even suggest that the license might be fake.
In addition to licensing issues, Epic Win Casino is considered a small online casino, which means it may struggle to pay out large winnings. Furthermore, some of its terms and conditions are said to be unfair like:
- No General Terms and Conditions
- Unclear bonus and withdrawal conditions
This can make it difficult for players to access their winnings, leading to frustration and dissatisfaction.
With concerns about licensing and unfair terms, Epic Win Casino does not appear to be a reliable choice. So, players should consider casinos with verified licenses and better support to ensure a safe and fair gaming experience.
Bonuses and Promotions at Epic Win Casino
Epic Win gives many different bonuses and deals for both new and seasonal players. But before you take any bonus, make sure to carefully check the wagering and other rules. Here are some offers you might like:
Welcome Package
Epic Win offers a 120% Welcome Bonus, giving new players up to RM120 extra when they make their first deposit. This bonus is only available for Slot Games and Live Casino.
Wagering requirements:
- Slot Games: 4x total balance
- Live Casino: 30x total balance
- Withdrawal limit: up to 10x deposit amount.
- Bonus validity: 30 days.
- Remaining balance after withdrawal will be removed.
Other ongoing promotions
Are there other bonuses at Epicwin Malaysia casino? Yes!
- Invite a Friend: 10% rebate (max RM20), 1x wagering on friend's first deposit.
- Daily Deposit Bonus: 15 - 25% bonus (max RM30), 3x wagering requirement.
- Epic Cashback (Promoters): Earn 20 - 50% bonus based on referrals' win/loss.
- Daily Check-in Free Spins: Up to 10x free spins, max withdrawal 5x bonus; requires deposits of RM150+ on any 5 days within 30 days.
Epic Win Casino offers appealing bonuses with relatively low wagering requirements, diverse promotions, and attractive initial incentives. However, given its questionable reputation and alleged fake license, players face significant risks, including potential issues with withdrawals, loss of bonuses, or even unpaid winnings.
Therefore, despite the attractive promotions, it's advisable to approach with caution and choose more reputable, licensed alternatives.
VIP Program
Some casinos give players special rewards through VIP programs, but not all do. Epic Win does not have a VIP club right now. Even though there are many regular bonuses, there is no information about a VIP program at this time.
Epic Win Casino Game Collection
|
Total Games |
500+ |
|
Mobile Games |
500+ |
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Providers |
26+ |
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Slots Games |
400+ |
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Poker |
52+ |
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Live Casino |
17+ |
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Other Games |
36+ |
Epic Win offers over 500 games from 26 different providers, including big names like Microgaming, Play'n GO, and NetEnt. However, when compared to some other online casinos, the game selection feels limited and doesn't really stand out.
Slot Games
Epicwin online casino focuses on slot games. There are over 400 different slot games to try. Some have a simple three-reel design like old-fashioned slot machines, while others are modern video slots with exciting animations. There are also progressive jackpot slots, where the prize keeps growing until someone wins.
Many of these games have a "Free Play" mode. It's a great way to practice and learn how a game works. However, you cannot win real money when playing in Free Play mode.
Other Games
Epic Win offers other categories such as Live Casino with more than 17 tables, Poker with more than 52 tables, and games such as Fishing and Minigames. However, the number is limited compared to some other online casinos. This can make it more difficult to attract new players and retain old ones.
Payment Methods at Epic Win Casino
Let's explore the payment methods available at Epic Win Casino. Here are the details:
|
Information |
Details |
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Deposit Methods |
Bank Transfer, FPX (Financial Process Exchange), DuitNow, Touch 'n Go, GrabPay, U Mobile, GSPAY, Celcom, Digi, Maxis |
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Withdrawal Methods |
Bank Transfer, FPX (Financial Process Exchange), DuitNow, Touch 'n Go, GrabPay, U Mobile, GSPAY, Celcom, Digi, Maxis |
|
Accepted Currencies |
MYR |
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Min Deposit |
MR10 |
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Min Withdrawal |
MR10 |
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Max Withdrawal |
MYR 10,000 per day MYR 300,000 per month |
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Withdrawal Processing Times |
E-wallets: Instant Bank transfers: |
Some payment options like DuitNow and Touch 'n Go are mainly available for players in Malaysia, which is quite good because they are easy to use and make depositing and withdrawing money faster for players in Malaysia.
However, transaction fees could be a potential issue, depending on the payment method chosen. Players should be aware of these fees and check the terms and conditions of both Epic Win Casino and their payment provider. Hidden fees might reduce the overall amount of funds players can deposit or withdraw.
The casino also imposes a withdrawal limit of MYR 10,000 per day and MYR 300,000 per month, which might be a disadvantage for players who wish to withdraw larger amounts at once. This limitation can be frustrating for high-stakes players or those who win big and want quick access to their funds.
Epic Win Casino Customer Support
At Epic Win, they provide the following support channels for players to contact when they need help or have questions:
- Live Chat: Available 24/7 to assist players.
- FAQ Page: Provides quick answers to common questions.
- Social media: Via Meta, Instagram, Telegram, Whatsapp and Youtube
However, compared to many other casinos, the disadvantage of this casino is that it does not provide email and hotline information, leaving players with fewer options when needing support.
Another issue is that people have said that the support team is not very professional and does not help well. Sometimes, players have to wait a long time to get a reply. Other times, the answers they receive do not really solve their problems.
Epic Win Casino on Mobile
Epic Win Casino has a pretty nice interface and works smoothly on mobile devices, it also offers almost the same games as on the web version. However, the lack of a separate mobile app is a minus point for players.
Player Safety and Responsible Gaming
EpicWin promotes responsible gaming and provides tools and resources to help players stay in control:
- Self-exclusion: Allows players to temporarily or permanently block their gaming accounts.
- Problem gambling warning signs: Helps players recognize if gambling is becoming a problem.
However, these tools may be limited in scope. For instance, features like time limits, deposit limits, and reality checks are standard in many platforms but may not be as comprehensive at EpicWin. By carefully evaluating these aspects, players can choose an online casino that aligns with their preferences and supports responsible gaming practices.
Conclusion and Recommendations
There are serious concerns that players need to consider. The casino's license may not be legitimate, and its customer support has received negative feedback for being unprofessional and unhelpful. Additionally, its payment and withdrawal processes have limitations that could be frustrating for some players. These issues really make it hard to recommend Epic Win Casino as a safe and trustworthy option for online gambling.
Some alternative casinos recommended by CasinoMentor experts:
