EnergyBet Casino Review
The EnergyBet review was completed on November 22, 2021. All reviews are fair and objective to provide an honest view for players.
EnergyBet casino, as the name suggests, is a casino that guarantees positive energy to its players by offering a diverse game library with attractive welcome packages.
Although there are still some areas for improvement, overall, so far, everything is fine, and the casino does not show any signs of fraud because competent regulatory bodies licensed it. Therefore, you can completely rest assured of entertainment here without having to be afraid.
Enjoy Thousands of Casino Games
EnergyBet has an excellent game library because it has partnered with renowned studios to bring over thousands of exciting titles for players.
Some of the developers the casino has incorporated are NetEnt, Microgaming, Pragmatic Play, and more. Therefore, you can expect entertainment on a high-quality platform.
With thousands of slot titles and over 100 table games, you can access popular games like Starburst slot, Gonzo's Quest slot, Berryburst slot, Immortal Romance slot, etc. In addition, there are also more than 20 progressive jackpot games, including popular titles that offer million-dollar prizes like Mega Moolah slot or Mega Fortune slot.
The table games portfolio is also impressive, with variations of Blackjack, Roulette, and Baccarat. In addition, you can enjoy poker games including Deuces Wild, Jacks or Better, Oasis Poker, and more.
It does not stop there! If you love to interact directly with other players, the live casino catalog offered by Evolution Gaming is also very interesting. You can communicate with friendly dealers in titles like French Roulette, European Roulette, Dream Catcher, Blackjack, Caribbean Stud Poker, etc.
Payment Rules and Fees
When it comes to payments, the site offers a variety of traditional and modern methods. For example, you can deposit via Visa, Visa Electron, Mastercard, Bank Transfer, Neteller, Skrill, Paysafecard, Trustly, Qiwi, etc. As usual, depending on the country of residence, the methods will be available or not.
For deposits, the casino does not charge any fees, and all requests are processed immediately. The minimum limit for top-ups to be given is €10.
It should be noted that you can withdraw for free once a week. The casino will then charge a fee of €5 for all subsequent withdrawals within the same week. The minimum withdrawal amount can be in the range of €10 to €20, depending on the jurisdiction and selected currency.
Meanwhile, the maximum withdrawal amount will depend on each method. Usually, the platform limits the daily cash out amount to €5,000 while the withdrawal requests will be processed from 1 to 3 working days.
A sincere piece of advice for you is to stop using credit cards to gamble. Currently, some UKGC-licensed casinos have banned gambling by using loans. Therefore, it is best to comply before unexpected incidents occur, especially if you do not know when to stop.
Background of the Casino
EnergyBet, founded in 2012, has grown rapidly and attracted a large number of registered users. Besides, the operator - Probe Investments Limited has succeeded in making this casino one of the most popular platforms on the market.
In the past, the casino also integrated a comprehensive sportsbook and esports. However, the main products it is offering are casino games and live casinos which surely can bring a top-notch entertainment environment for gamblers.
Safety Points and Licenses
This casino is not a scam as it has been licensed by the Malta Gaming Authority and the UK Gambling Commission. Therefore, even if you are inexperienced, you can rest assured when having fun at the platform because if anything goes wrong, you will always be protected.
Everything is entirely believable when it comes to fairness because the casino uses 128-bit SSL encryption technology to protect data from hackers. Meanwhile, the games are all tested with a Random Number Generator (RNG) to make sure all results are fair and that no third parties are involved.
Fair Terms and Conditions
You do not need to worry too much about the T&Cs that the casino offers because we did not find any unfair rules that could cause players. However, there are a few things you should keep in mind.
The list of excluded countries includes Australia, Belgium, Curacao, Czech Republic, France, Hong Kong, Spain, Switzerland, Turkey, Tunisia, Ukraine, United States, Yemen, and more. Besides, the services are only available to players over 18 years old.
The casino will suspend the payment of winnings and refund stakes if there are substantial grounds to believe the match is negotiable. Furthermore, the platform prohibits specific strategies such as setting up multiple accounts or colluding with other players to sabotage results.
In addition, accounts that have not logged in for six months will be considered "Inactive Accounts," and the casino will charge a fee of €5 per month, as long as the balance is positive.
First Impression and Mobile Casino
At first glance, the website has a pretty modern and sleek design. The color scheme also works well with white gold accents, which help highlight categories without being too flashy.
Another notable feature is the availability of multiple language options. For example, if you are not fluent in English, you can translate the website into German or Polish for easy access to the casino's features.
However, the layout is quite clumsy. For example, the top menu has a long list of live betting games and top events. Sometimes things will get complicated, and you can get lost. In general, the navigation will take a long time for new users to get used to the site.
For convenience, the mobile casino is quite helpful. The website has been optimized to provide the same top-notch experience as on the desktop. However, the game list will be limited, but this is not a big drawback.
Need to Improve the Customer Support
Customer support needs further improvement at the EnergyBet site. On the plus side, the casino has multi-channel support, including email, live chat, and phone call. However, two hotline numbers are currently temporarily closed, so players can only use other methods.
For live chat, the support agent is not available 24/7. Specific working hours are:
- Monday-Friday, 09:00-00:00 (CEST / BST + 1);
- Weekend: 13:00-21:00 (CEST / BST + 1).
In general, the support service via live chat is quite helpful, but the waiting time is still quite long. We tried submitting some issues ranging from simple to complex, and the average wait time was 25-35 minutes. Therefore, even if you encounter problems that need to be resolved immediately, it will still take a long time to wait.
For email, this support channel is entirely professional and dedicated. Although the waiting time was 24 hours, it was still quite reasonable.
Welcome Bonus and other Promotions
One of the most engaging offers is the welcome bonus. As for the EnergyBet site, the casino welcomes newcomers after they have made their first two deposits.
The welcome offer will match or offer a percentage of the first deposit 100% bonus up to €200. In addition, newbies will also be given free spins as part of the Welcome Package, and the number of spins awarded will be correlated with the deposit amount.
Besides, the bonus will depend on the jurisdiction as it is only available to a specific country, namely Germany. This offer will also be split into two deposit bonuses, and users can claim one bonus for each deposit.
Although there is no expiry date, the offer is only applicable for the first and second deposit, specifically:
- First Deposit - 200% Welcome Bonus up to €100;
- Second Deposit - 200% Reload Bonus up to €100.
To withdraw winnings, bettors must bet 25x the bonus and deposit amount.
In addition to the welcome offer, the casino also has a host of ongoing promotions, including Reload Energyspins: Rise of Merlin, Pair of Kings, 50% Reload Bonus, 25% Cashback, etc. You can learn more about the relevant conditions before receiving the bonus in the Promotions section right at the homepage.
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- Huge game selection from almost 20 game providers
- Supports many trusted payment methods like Visa, Neteller
- Nice and modern website
- Live chat support is not available 24/7
- Lots of restricted countries
- The casino offers both sport betting and casino betting products