Established in 2015, Diamond 7 Casino has more than 10 years of operation and development. The highlight of Diamond 7 is the license granted by the Malta Gaming Authority (MGA). Diamond 7 Casino provides over 1,300 casino games from over 20 famous game providers. This casino also gets positive feedback for good customer care, although they do not offer phone support. Read on to better evaluate whether Diamond 7 Casino is a safe and great choice for you to gamble or not!
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Category |
Details |
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Established |
2015 |
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Owner |
White Hat Gaming Limited |
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License |
Malta Gaming Authority (MGA) |
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Languages Supported |
English, Finnish |
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Customer Support Languages |
English,, Finnish |
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Bonuses types |
Welcome Bonus only |
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Game Types |
Slots, Table Games, Live Casino, and other games. |
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Game Provider |
20+ providers |
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Payment Methods |
Visa, MasterCard, E-Wallets (PayPal, Skrill, Neteller, Much Better), Bank transfers |
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Currencies Supported |
GBP, EUR, USD, CAD, AUD, NOK, SEK |
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Withdrawal Limits |
Minimum: £20 or €20 Maximum: £5,000 or €5,000 per week |
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Customer Support |
Live Chat Email Support: [email protected] FAQs |
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Player Protection Policy |
Self-Imposed Player Limits, Time-out, Account closure, Access to Account History, Self-Exclusion |
Trustworthiness & Licensing Overview
Diamond 7 Casino is licensed by the Malta Gaming Authority (MGA) with license number MGA/B2C/370/2017. This is a highly reputable license in the gambling industry, meeting strict regulatory standards for anti-money laundering, operational oversight, and player protection..
However, in 2021, its operator White Hat Gaming was fined £1.34 million by the UK Gambling Commission (UKGC) for AML and customer protection failures. This may explain why the UKGC license is no longer active.
While the MGA license adds credibility, player feedback is mixed. Some report slow withdrawals, sudden account closures, and unclear bonus rules. These issues often stem from misunderstandings or violations of the casino’s terms.
Overall, Diamond 7 Casino is still a trustworthy platform with no signs of game rigging or fund misuse. But for stricter regulation or smoother UK service, players may want to consider alternatives - and always read the terms carefully before playing.
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Game Collection
Diamond 7 Casino offers more than 1300 games, with many genres such as slot games, table games, and live casinos, bringing players a comprehensive experience. This casino cooperates with over 20 famous game providers, including NetEnt, Microgaming, Quickspin, Betsoft, etc. The famous providers ensure the fairness of many game titles, especially online casino games with modern graphics and rich features.
Slot Games
Diamond 7 Casino offers a rich slot game store with nearly 1000 game titles from major developers. Some advantages of slot games at Diamond 7 Casino:
- Diverse themes: The game reels are diverse, from modern to classic themes, which will satisfy the slot game playing preferences of many different players.
- RTP rate: The average return rate to players is 95% to 97%, which aligns with industry standards. Although there are high RTP games, many slots still have RTPs of only 91 – 94%, such as Book of Dead or Coba Reborn.
- Demo: Diamond 7 Casino offers demo versions of all games, allowing players to test them out in advance and evaluate the RTP rate and gameplay. You can evaluate the fairness and winning rate of the game before deciding to play it officially.
The limitation of Diamond 7 in this game section is that it does not provide filters based on taste or suggestions, such as "New Game," "Most Played Game," or "Highly Volatile Game." For new players, it can be confusing and difficult to find games that match their preferences. All must be searched manually, reducing the experience.
Table Games
Diamond 7 Casino offers more than 25 table game variations (of Blackjack, Roulette, Video Poker) from many famous game providers (NetEnt, Microgaming, NextGen Gaming, Betsoft).
They offer standard versions of Blackjack or Roulette with high RTP rates. The table game interface design is relatively easy to use; find your favorite game.
However, many of you want to experience more with online casino games and real experience; Diamond 7 only stops at the basic level. Diamond 7's table game variations lack notable highlights to keep players engaged for an extended period.
Live Casino
Diamond 7 Casino only cooperates with Evolution Gaming - a leading live casino provider, so that players can rest assured about image quality and fairness. However, there are no other developers, so there will be a lack of choice if you want to try unique game shows from Pragmatic or Ezugi.
The plus point is that the tables are stable, feature high-definition images, and exhibit low latency on both mobile and desktop devices. Diamond 7 offers realistic interactive games, such as Deal or No Deal and Dream Catcher, for players who crave authentic experiences.
The game store is not exceptionally diverse or unique. However, the game quality is stable and sufficient, making it suitable for those who do not require extensive diversity or prior experience in this gaming section.
Other Games
Diamond 7 Casino offers a wide range of games that provide a comprehensive experience for all players. You can join the American Bingo room with games like Slingo Cleopatra and Slingo Monopoly. Keno games have many options, and virtual sports simulate sports betting. Players should start with demos to understand the rules and evaluate the RTP of each game.
Bonuses and Promotions
Diamond 7 Casino's bonuses and promotions are rich, with many welcome bonus packages, cashback, and free spins. Let us take a look at what rewards Diamond 7 Casino will bring to players!
Welcome Bonus
Diamond 7 Casino's welcome bonus package offers new players up to €500 and 50 lucky spins. The bonus sounds attractive, but it's not easy to win, as you have to make three separate deposits:
- First deposit bonus:100% deposit up to €100 and 25 spins (only applicable to Hotline or Fruit Spin).
- Second deposit bonus:50% deposit, up to €250
- Third deposit bonus: 50% deposit, €150, and 25 spins (only applicable to Jungle Spirit or Starburst).
The requirements to receive this welcome bonus sound simple: you need to be a new player and deposit a minimum of €20 for the first 3 deposits. However, you should note that any deposits made via Skrill or Neteller will not be eligible for the bonus and will be forfeited. This is a disadvantage for players who are used to depositing via these two methods.
The total value is quite good, but you must deposit three times to receive the full amount, making this bonus unsuitable for those who want to try it out or make small deposits.
The wagering requirements for this bonus are not very easy to withdraw:
- You will have to wager 35x both the bonus and winnings from free spins – which is average but still difficult to withdraw if you do not play for a long time.
- If you wager more than €5/turn, you will forfeit the bonus.
- Please note that the bonus cannot be used if you deposit using Skrill or Neteller.
- The bonus expires after 30 days, and 10 days for free spins.
This bonus is suitable for serious players who intend to make substantial deposits and play for the long term. If you want to “try it to know” or play small, the conditions for receiving and withdrawing the bonus will be more annoying than beneficial.
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Sensational Sundays Bonus
All players will receive a 30% bonus on their first deposit on Sunday, up to €100. This bonus will apply to all slots and table games
Sunday bonus conditions:
- Applies to 1 IP address, making the first deposit.
- The minimum deposit amount is €10.
- 35x wagering requirement before requesting a withdrawal.
- Table games only contribute 10% to the wagering requirement; you need to check the list and the contribution rate of the games for this bonus.
VIP and Loyalty Program
Diamond 7 Casino has a VIP system and a points redemption program, but these are not the casino's strong points. The conditions for joining Diamond 7 Casino's VIP program are simple:
- All loyal players and real money players can join.
- Players have verified KYC and comply with casino rules with good intentions.
About their VIP:
- There are no specific levels and unclear criteria for VIP promotion – players are only invited if Diamond 7 considers them eligible.
- Benefits are basic, such as 24/7 support (which is a benefit that everyone has), and 20% cashback is quite attractive; however, it is unclear at what bet level this applies.
The benefits that Diamond 7 offers lack transparency, lack motivation and do not create a feeling of “favor” for big players.
Diamond 7 Casino's Loyalty - Accumulate Reward Points. Specifically, with the first deposit, players will receive 500 points and then accumulate loyalty points after that:
- €10 bet = 1 point.
- 1,000 points = €5.
However, players must wager 35x the bonus amount before being able to withdraw. Additionally, this bonus will expire after 3 days, a relatively short period, requiring players to play continuously and spin frequently to accumulate enough points. In general, it is not easy to redeem money from their points program.
Diamond 7's VIP and Loyalty program is not attractive to many professional players. Because the VIP program has too few valuable benefits, the rewards redeemed from loyalty points are low, and the usage time is short.
Payment Methods
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Information |
Detail |
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Deposit methods |
Visa, Mastercard, Skrill, Neteller, PayPal (in some regions), Bank Transfers, Trustly (mostly for EU users), Interac (for Canadian players) |
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Withdrawal methods |
Visa, Mastercard, Skrill, Neteller, PayPal (in some regions), Bank Transfers, Trustly (mostly for EU users), Interac (for Canadian players) |
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Accepted currencies |
GBP, EUR, USD, CAD, AUD, NOK, SEK |
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Min deposit |
€10 or £10 |
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Min Withdrawal |
€20 or £20 |
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Max withdrawal |
€5,000 per week, |
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Payout processing times |
E-Wallets: 24 - 48 hours Cards/Bank Transfer: 3 - 5 business days |
Diamond 7 Casino only accepts fiat deposits. Currently, the casino does not offer cryptocurrency options like other reputable online casinos. This limits the options for many experienced gamblers. However, the fiat-only policy is to comply with anti-money laundering regulations administered by the MGA.
Pros:
- Supports multiple payment methods, suitable for international players
- They do not charge deposit/withdrawal fees
- Low deposit limits and easy access for beginners.
Cons:
- Low withdrawal limits (€5,000/week) – annoying if you win big and are close to withdrawing immediately.
- KYC verification sometimes takes a long time to process, causing withdrawal delays
- The casino does not support cryptocurrencies, which is not suitable for crypto players.
Overall, Diamond 7's payment system is quite flexible for international players, with many methods supporting fiat money. You can rest assured about the payment capabilities of this casino. However, for players who love to use cryptocurrencies, Diamond 7 casino is not the right choice.
Website & Mobile – Good Interface But Nothing Special
The Diamond 7 Casino website features a simple interface with an easy-to-use layout, characterized by a mainly black background with white text and neon blue accents. This design is not bad, but it is outdated compared to current competitors.
Some outstanding advantages of the web interface that we experienced:
- Light interface, easy to navigate, page switching is not jerky or delayed.
- Search for games by name or provider (but no filtering by RTP, volatility, etc.)
- The experience is quite smooth on the browser - including mobile.
Notable disadvantages:
- They do not have a separate app for iOS or Android.
- The filter is buggy; searching by provider is sometimes inaccurate.
- Some older games do not display correctly on mobile devices, unlike their desktop versions.
- Lack of advanced features such as "suggesting games according to player's taste."
- The phone's gaming experience is okay but somewhat boring. Although the website supports HTML5 and runs smoothly on mobile browsers, the experience is still just "good enough" – there is no personalization or modern optimization.
Customer Support
Currently, Diamond 7 is providing 3 primary support methods:
- Live Chat
- Email: [email protected]
- FAQs: answers to players' basic and frequently asked questions, suitable for beginners.
We have experienced the Live Chat section; they respond quickly, usually within 5 minutes, and there is a support staff. The staff has a professional and specialized working attitude, answering problems effectively. You can generally find quick support when having problems with your account, withdrawal status, bonuses, etc.
Email support will respond more slowly than Live Chat, usually within 24 hours. You can find effective support for KYC verification and payment verification via email. The limitation of Diamond 7 Casino is that they do not provide phone support.
Responsible Gaming Tools
Diamond 7 Casino is committed to providing European and Canadian players a safe and responsible gambling environment. Currently, they offer many tools to help players manage:
- Self-Imposed Player Limits
- Time-out (take a break)
- Account closure
- Access to Account History
- Self-Exclusion
The Diamond 7 meets the basic level of responsible gaming tools, suitable for self-disciplined and proactive players. However, they still lack advanced control tools and do not provide automatic playtime warnings; Diamond is not the best support platform.
Conclusion and Recommendations
Diamond 7 Casino is a safe and reliable choice with a reputable license, a diverse game selection, and good customer service.
However, the lack of a clear VIP program, hard-to-withdraw bonuses, and an outdated interface make the overall experience less impressive. It is best suited for experienced players who value transparency and are not overly focused on promotional offers.
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