WinsPark, founded in 2008 by Donateu Ltd Casinos, has made quite a name for itself. With a gaming license from Curacao eGaming, the site offers a decent variety of enjoyable casino slot games. However, in comparison with almost every other online gambling site showcasing hundreds of interesting, and playable games, this online casino site is unable to compete as efficiently. Till now, the most intriguing feature of the site is its uber-cool design with its attractive, modern, traveler theme, and outlook.
- Features unique Netoplay instant-win games and slots
- Fully available on desktop and mobile devices
- 24/7 live chat, callback, and email support
- Secured with SSL encryption
- Not available to residents of Bulgaria, Pakistan, and a few other countries
- No table games or video pokers
- No information available about RNG fairness
WinsPark Casino Overview
WinsPark has a small frustrating issue that everything on it is quite cluttered and haphazardly placed. The 12 “Slots” layout can really get on your nerves and navigation is a little tricky. Contents of the homepage are misplaced and difficult to locate, such as the Help, Banking, and Contact tabs as they are situated at the top of the page while the Sign-Up and Play buttons are found far left.
This seems to cause a lot of confusion and it takes one time to get used to this sort of arrangement. Although they have an appealing website interface and offer, all new customers, generous deposit bonuses, their unorganized page layout can become annoying at times.
Another unfortunate feature is the dormancy clause set in place by this online casino. If any player has not logged into their casino account for approximately 180 days, it will result in the closure of the account permanently along with the seizure of all the funds in it. Even though there may be other unfavorable terms such as a highly small 5-day window to submit your ID or multiple withdrawal limit inconsistencies, yet the dormancy clause is seen to be disliked the most about this casino.
Casino Games and Software
WinsPark offers a bundle of exciting casino games powered by one gaming provider only for the time being. Players will come across various gaming categories, such as Scratch Cards, Slots, Instant Games, and Top-Rated Games. Despite the lack of a highly diverse games collection, the site still manages to further divide their games into classic filters, even though you will hardly come across the need to filter out your preference.
To get access to the games, it is mandatory to create your account, which will further split into two variants to choose from- Fun account or Real Money Account, depending on whether you would like to take the games for a test run or directly start betting real money on them. Try your luck and learn about the game by playing casino games for free here.
At WinsPark, plenty of riveting slot game categories are available, which, along with other games like scratch card games, video slots, white label solutions, and bingo games, are provided by the software developer, Netoplay.
The games are admirably animated with vibrant, attractive colors and themes. Depending on your gaming style, you could choose from collections of themed games like adventure games, animal games, mythology games, fruit slots, etc. Out of the 12 games offered in this section, the most compelling ones include Spinning Fruits, Wild Honey, Jack is Back, Beer Garden, Vegas Lights, and so on.
Up till now, there are no table games available to play as they are not offered by Netoplay just yet.
Other Games available
Two engrossing gaming sections at WinParks include the Bingo & Instant Games and the Scratch Card games. Each of these offers a dozen exciting variants such as Super Kick, Fortune Wheel, Halftime Scratch, Carnival Scratch, amongst others.
Unfortunately, Netoplay has not introduced any live games. Therefore, you will not find any live casino games at this site, which is quite unpromising for the casino website’s future. It seems like they do not have any plans of coming out with anything new for the moment as well.
Many Popular Payments
WinsPark has mentioned and provided all details regarding the acceptable banking methods which can be found under the “Banking” tab at the top of the homepage. Luckily for players, there are a good number of banking options to choose from.
Good news for players- acceptable currencies on the site include: USD, EUR, SEK, GBP, CHF, AUD, NOK, and CAD.
Options for making deposits into account are as follows: Visa Card, Mastercard, Paysafecard, Neteller, Zimpler, Diners Club, Skrill, Trustly, etc.
For WinsPark withdrawals, there is a 2-day time period until your winnings are made available into your bank accounts. As highlighted earlier, a few discrepancies regarding withdrawals have been noticed. The monthly limit mentioned for non-VIP members is €3000 according to the casino’s withdrawal policy, while VIP members are allowed to make higher limited withdrawals.
However, the payout policy section in the User Agreement mentions that there is a withdrawal limit of €15,000. Now, this brings about a lot of confusion amongst players. We hope the casino site will soon come out with a crystal-clear explanation for the different limit rates given.
Bonuses and Promotions
WinsPark offers some captivating and transparent welcome bonus offers for their players, especially new customers. On your first deposit as a new player, you are eligible for a 150% match bonus up to €200, followed by wagering requirements of 30x per play.
This online gambling site has an adventure park-themed bonus area known as Cashville which is quite thrilling in our opinion. This section offers fun games with instant wins and makes for a great way to make quick free cash. From time to time, it acts as a wonderful breather.
Even without making an initial first deposit into your account, the casino provides you with a €/£/$5 reward which can be redeemed on the site’s shopping area. This casino site also offers a VIP rewards program via which you can earn Very Important Points by playing every time. These VIPs can be further used to make purchases or exchanged for various delightful bonuses and special offers.
WinsPark, like other casinos, has a very proficient customer service department. As a matter of fact, the casino won the award for the Best Support in the EGR Nordics Awards of 2016. The Main Menu display icon has a ‘Contact Us’ bar which directs you to the available customer support options.
For all basic and common queries, the Help section is full of comprehensive FAQs. If you wish to get in direct touch with the customer service representatives, a detailed email with your query can be sent at [email protected]. There is a 24-hour response time with emails, so it is the best option if you have a non-urgent problem at hand.
For more serious and urgent, action-requiring issues, customers can reach the casino’s customer service team by calling their telephone number +356 22603000, which has a rapid response time of 0-2 minutes.
If you do not wish to vocally get in touch with the team, the highlight of the casino- their live chat service is available 24/7 for all customers and has a response time of 2-3 minutes. The team handling the customer service department is extremely professional, courteous, and highly skilled at managing all kinds of distressing problems.