The article was completed on November 16th, 2021, after the experience of Casinomentor experts. We do not provide malicious comments to any individuals or organizations to give objective reviews to our users.
Spin Pug casino is a new online casino that has just launched recently and it is too early to judge its security level and reputation. However, since its launch, the casino has strived to provide a potential and exciting environment for gamblers by offering an impressive portfolio of games. Even the promotions are constantly updated and quite diverse.
However, the casino still has some shortcomings around the winning limit. In addition, many players have complained about the slow withdrawal process, although the casino says it always tries to resolve things quickly. Therefore, you should choose better platforms if you do not want to face the same problems.
Impressive Game Catalog
Spin Pug casino has cooperated with many major software providers such as Microgaming, iSoftBet, Evolution Gaming, BigTimeGaming, NextGen, BetSoft, Thunderkick, Habanero, Pariplay, and more.
The game catalog is quite diverse, with many genres. The site has over 1,500 titles, including a wide range of top online slots, fun live dealer games or tables, card titles, etc.
Slots and Table Games
The slot machines category makes up the majority and is offered mainly by studios like Microgaming, NetEnt, Pragmatic Play, and more. There are numerous topics for players to explore, from three-reel slots to modern video slots. Also, many titles are based on themes of movies, TV shows, and more.
In addition, table games are also a diverse category with many different variations of blackjack, baccarat, roulette, poker, and more.
Live Casino
This is quite an impressive catalog with over 250 live casino titles powered by Evolution and Ezugi themselves. Thus, bringing you a fascinatingly diverse collection to explore.
In addition to the classic games, there are also many live show-style games, including Crazy Time, Monopoly Live or Rock, Paper, Scissors, etc.
Payment Methods and Withdrawal Time
An attractive feature of Spin Pug Casino is that it offers a wide variety of payment methods for players. Also, it is a suitable platform for those on a tight budget as the minimum deposit it requires is only €10.
Moreover, as mentioned, every transaction is protected by SSL encryption technology, and it also allows sending money in various currencies.
Withdrawal Methods
Regarding withdrawal, the casino understands that the withdrawal process is always appreciated, so it always tries to process all requests as quickly as possible.
First of all, to prevent potential online fraud, withdrawals are only processed through the payment methods that the gamblers used to deposit the funds.
The withdrawal limit must be above €25 or equivalent currency. There will also be an accompanying fee for SEPA Bank Transfer and international wire transfer, €30 and €40 respectively. In addition, gamblers can withdraw money through crypto wallets for free.
Furthermore, the withdrawal processing time will depend on several factors, such as the identity verification process. Therefore, the time it takes for players to receive their money will vary depending on the method chosen. In general, withdrawal requests via wire transfer will be processed in 3-10 business days. For withdrawal requests after 3:30 p.m., processing will begin the next business day.
Note: Though the online casino allows you to use VISA to fund your account. We do not recommend you use credit cards to gamble because you might get into bad debts. It's best to gamble responsibly using self-funds to know where to stop.
What We Need to Know about this Newly Launched Platform
Spin Pug casino was newly established in 2020 and operated by HighWeb Ventures N.V. The online casino is also relatively modern by using the latest technologies and playing processes.
Furthermore, the casino software is a web browser-based application and not a standalone application. As a result, players can register, trade, play games, claim promotions, and everything else right on the website without consuming a lot of phone space to download apps.
In addition, the site also supports many currencies, including US Dollar, Argentine Peso, Australian Dollar, Brazilian Real, Canadian Dollar, Euro, Indian Rupee, Norwegian Kroner, New Zealand Dollar, Polish Zloty, Swedish Krona.
Should You Trust Spin Pug Casino?
The casino is licensed and regulated by Antillephone N.V. within the jurisdiction of Curacao, which means the site is allowed to operate in various territories. Although this new casino is committed to upholding industry standards and ensuring that its players are safe, there are still some player complaints and disputes that the casino has not satisfactorily resolved.
In addition, just like other online casinos that want to ensure security and fairness, the platform is Norton certified, encrypted with Thawte SSL and licensed and regulated iTech Labs, and some responsible gambling tools to keep gamblers safe.
On top of that, the casino has partnered with several organizations to offer problem gambling programs such as BeGambleAware, Gambling Therapy, GamCare, and Gamblers Anonymous.
Mostly Unfair Terms and Conditions
By accessing any part of the casino or opening an account, you agree to be bound by T&Cs. Accordingly, it is best to read this directory carefully so as not to be swayed by the unfair terms of the casino.
For accounts that have not been used for 12 months, the casino may charge a monthly maintenance fee of 5% and deduct the cost from the balance. In addition, fees will be charged as long as the account is inactive or until it is reactivated.
Besides, the max win limit is relatively low at €10,000/week. Therefore, this can be very detrimental to those who are lucky enough to hit higher than this limit.
Lovely Dog-themed Design
As the name suggests, this casino is pug-themed, with the adorable little dog as the main mascot. The color and layout of the website are also quite eye-catching, with a bold and bright candy pink color with a rather strange but lovely theme.
Additionally, the “Offers” and “Blog” tabs are arranged at the top of the homepage, with categories like Bonus Terms and Banking directly below. Especially in the blog category, you will find exciting gambling facts and helpful betting tips.
Furthermore, players can access the casino site from anywhere as the game catalog has been well optimized for mobile use. Entertainment on handheld devices also has the same features as on desktops. Although there is no dedicated mobile application, this is not a big deal as everything is well organized when betting through web browsers of all mobile type.
Helpful Customer Support Staff
The customer support team is quite helpful and friendly. However, they do not work 24/7 which are only available from 6 am to 10 pm (UTC), which can cause some inconvenience for players when encountering issues outside of business hours.
Live chat support channel is provided quite professionally with dedicated staff. We submitted complex queries, and everything seemed to be resolved relatively quickly in just 10 minutes, beyond our expectations. For email, we received a response in 24 hours.
In addition, the FAQs page is quite helpful with the answers listed quite clearly around Account, Verification, Deposit, Withdrawal, Technical, Bonus issues, etc.
Welcome Bonus Packaged and Promotions
Newcomers will receive a welcome package totaling up to €225 as a bonus for each of the first four deposits (minimum deposit €10), specifically:
- 1st Deposit: 500% Bonus up to €100 (50x wagering requirement);
- 2nd Deposit: 300% bonus up to €60 (45x wagering required);
- 3rd Deposit: 200% Bonus up to €40 (40x wagering required);
- 4th Deposit: 100% Bonus up to €25 (30x wagering requirement);
Of course, if you want to claim any of your winnings from the main welcome bonus, there are certain rounds that you will have to go through. The first is the accompanying wagering requirements that we have outlined above. In addition, all bonuses, once activated, must be used within five days. This is a short time as most other casinos will have a maximum usage limit of 30 days.
In the end, the maximum amount that can be won from any bonus will be €30, which is quite a low level that you need to be aware of.
Apart from the welcome bonus package, the casino offers a massive selection of different bonuses and promotions, including Wednesdays Spin Pug free spins, Live Casino Tuesday, Video Slot Thursdays, Jackpot Weekends, etc. You can check the T&Cs of the promotions in the Promotions category on the website.
