Expert Verdict
The review is not intended to cause controversy or attack any individual or organization. Instead, we give fair comments after the experience to provide unbiased reviews for our users. The report was completed on November 17th, 2021.
PlayZax casino is a nascent platform, and it's a pity to warn gamblers that you should stay away from it or you will regret it! Moreover, after reviewing, the casino has a lot of nonsense and unfair points in the T&Cs.
Especially the limits it offers are not up to the industry standard and are hard to imagine, such as meager win and withdrawal limits. Therefore, it is best to choose another online casino for entertainment.
Poor Game Library
PlayZax Casino has over 800 games, including slots, progressive jackpots, table games, live casino, etc. Gamblers can explore the catalog of games provided by renowned studios such as Betsoft, iSoftBet, Booming Games, and more.
If reels are your thing, don't miss the Story of the Samurai slot, 88 Frenzy Fortune slot, Wild Drops slot, Wacky Monkey slot, Winners Gold slot, Beastie Bux, Hot Burning Wins slot, Undead Vikings slot, Fortune Reels slot, and more.
There are also quite a few fun games to try. Various table games and live casinos are also available, including Roulette, Blackjack, Baccarat, etc. Engaging titles worth trying are European Roulette, Gems Roulette, Multihand Blackjack, American Blackjack, Pontoon, and more.
The game library has a demo mode available, allowing gamblers to test before depositing with real money.
Payment Methods and Withdrawal Limits
PlayZax is not a pure crypto casino, and it has exclusion criteria for some players. For example, while it supports payments via Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and Bitcoin Cash (BCH), the fact that you cannot withdraw via an e-wallet means that you are only allowed to cash out with a bank transfer. Also, the deposit limit is €1,000.
Usually, withdrawal requests are processed within 48 hours, and players must provide identification to verify their identity before receiving funds into their accounts. For Gold, Platinum, Diamond, and Red Diamond gamblers, withdrawal processing times are faster.
As mentioned, the minimum amount that can be withdrawn is €100, and you will have to pay extra fees if you want to cash out more succinctly than this limit. In addition, any winnings or bonuses exceeding €150 are non-refundable.
As for the maximum withdrawal limit, the casino allows cash out of €1,500 per week, and players can withdraw four times a month without being charged. However, after that, each withdrawal will be charged €60. These are pretty unreasonable limits that we cannot accept.
In addition, the casino also charges a commission based on the exchange rate if it deems that the gamblers have not maintained an appropriate level of play and are taking advantage of fluctuations in the exchange rate. Therefore, it is best to avoid this platform if you do not want to pay ridiculous fees.
Finally, no matter what platform you play on, it is always advisable to avoid using credit cards for gambling. If you don't want to go into debt or gamble with no end, using your own money to gamble is the way to go! Therefore, play responsibly and wisely!
Background of the Site
PlayZax Casino is owned by Tic Tac Toe B.V, a company that just started in 2019, and the casino is its first public project. The platform was founded in 2021, so there is still quite a bit to evaluate, and there are still some areas where it needs improvement.
Trustworthy and License
The casino has received a Curacao license, which means it must at least conduct business according to industry laws and security measures are also in place to protect players. We have also identified the site to use strict standard Transport Layer Security (TLS) and HTTPS protocols to keep transaction data from hackers.
In addition, it also uses firewalls and other security technology to help protect networks and systems from outside attacks. It also takes industry-standard steps to back up and safeguard gamblers' data.
Unfair Terms and Conditions
There are many inadequacies and unfairnesses that casinos offer in the T&Cs category. For example, surely you will not be happy to learn that the minimum withdrawal limit is relatively high at €100, so if you want to withdraw less, the casino will charge a fee. Furthermore, any winnings above the maximum will be considered void, and the casino offers a maximum win limit of €150.
At the same time, the withdrawal limit is unacceptably low at €6,000/month and will be divided into four times a month. Therefore, whether you are a high-roller or not, it is a good idea to stay away from this platform!
Web Layout and Design
It seems that the organizer has invested in the overall layout and design. However, the red tone with the shiny design looks quite outdated. However, everything is set up logically, making it easy for players to get used to the site without spending much time. Banners for offers, new games, tournaments, and the like are also clearly and neatly arranged.
Thus, you can see that while the casino is not visually beautiful, everything is well integrated and user-friendly. However, we expect the casino to update the interface in the future.
Furthermore, the mobile casino runs quite smoothly, meaning that players can bet with just one swipe. Most mobile devices are supported, including tablets and smartphones. In addition, all features are similar to those on the desktop.
Customer Service Needs to be Improved
Another minus is that the support service is not available 24/7. Gamblers only can contact customer support from 10-8 CET every day (Monday-Sunday). We think that a newly launched casino should provide a complete support service to keep gamblers, and unfortunately, the PlayZAX site cannot do that.
However, the platform has multi-channel support, including Live chat, email, and phone calls. We also did not have any significant problems with the support agent as they are pretty enthusiastic and friendly. However, it should be noted that while the casino offers services to many countries, the support team only speaks English. Therefore, this is also the point where the casino needs to improve.
Finally, the FAQs category is quite helpful and detailed. You can refer to this section before wasting time waiting for an answer from the casino staff.
Welcome Bonus and Cashback Bonus
Take advantage of PlayZax Casino's welcome offer, which will double or 4x the deposit, specifically:
- Deposit €250 - play with €500;
- Deposit €20 - play with €80;
In addition, newcomers will be granted free spins on their first deposit of 20 FS to use on one of the specific slot machines. Also, the minimum deposit isis €20, and winnings will be added directly to the bonus balance.
Besides the "modest" welcome bonus, the casino also has some promotions like Cashback. This bonus only applies when the total reward received does not exceed 20% of the accumulated losses minus the players' winnings. In addition, the cashback will also be based on the VIP rating that the bonus amount will be different, specifically:
- Up to €25 for Bronze, Chrome, and Silver level;
- Up to €50 for Gold or Platinum level;
- Up to €75 for Diamond level;
- Up to €100 for the Red Diamond level.
