PlayFrank Casino Verdict
Through our review of PlayFrank Casino and we found it to be a bad casino and players are not recommended playing here. During our review, we looked at player complaints from other review sites, estimated revenue, licenses, authenticity of the game, responsible gambling methods, quality of customer support, fairness of terms and conditions, withdrawal limits, withdrawal times, and many other factors. So, if you are wondering if this casino is safe or a scam? Read the full review below to learn more.
- Great loyalty system and promotional types
- Relatively new online casino
- Medium-sized casino that is well-known in Europe
According to our search, PlayFrank Casino has a small revenue size. Our analytics is refined by our exclusive formula based on traffic, country, age, gender, and many other aspects to give this conclusion for its estimated revenue. As a matter of fact, bigger revenue casinos generally will be safer as they are able to pay out big wins while smaller revenue casinos may face difficulty in the same situation.
Based on all of the information mentioned in this review, PlayFrank Casino is a bad online casino which means you should not deposit and play at. If you have any issues when playing at this casino, you can contact us via our Live chat system. Our support are available 24/7 and ready to support you for free.
PlayFrank Casino Casino Expert Review
PlayFrank Casino has been around for over six years and can be judged well on the level of reputation and potential it brings to punters. As for the services available, we appreciate the quality of customer support and the time to withdraw winnings.
Everything is resolved quite neatly and quickly compared to some other platforms. Furthermore, the site is also licensed and regulated by UKGC and Malta. Therefore, you can completely rest assured when entertaining at the site.
Enjoy +1,800 Titles
The site has used the famous EveryMatrix platform to build a casino over the past few years. As expected, the casinos hosted on EveryMatrix's comprehensive platform have an excellent library of games. At PlayFrank casino, gamblers can discover +1,800 titles from 14 reputable providers such as NetEnt, Microgaming, Quickspin, Endorphina, Play'n Go, and more.
Games are sorted by type and provider. Thus, through the use of the quick search box, players can find their favorite games. Also, a standout feature is that the games can all be played in the "Play for Fun" mode, which allows gamblers to try it out without wagering any real money.
The slot machines category offers many themes such as legends, fairy tales, holidays, etc. In it, do not miss the popular titles such as Starburst slot, Immortal Romance slot, Game of Thrones slot, Cleopatra slot, Rock the Boat slot, Super Nudge 6000 slot, and more.
Also, if board games are your thing, don't worry as there are over 200 different titles available for this category, which is quite impressive compared to other platforms. There are many variations of Blackjack, Roulette, Baccarat, and Poker for you to choose from. In addition, there are a few other less popular titles such as Sic-bo, Pontoon, etc. As mentioned, every title is available in free-to-play mode, so it's worth a try as you won't lose any money.
As for the Live category that is trending, this casino is not spared either. It has over 50 live titles, including the classics, such as Roulette, Blackjack, Baccarat, Poker, etc.
Quick and Easy Payment Process
Payment methods are presented graphically at the bottom of the homepage. However, while most online casinos will provide a menu of trading methods and information for potential players, PlayFrank only provides this information to fully registered players.
Therefore, it can be said that the lack of a dedicated banking page has caused some inconvenience for us. The only way to find out which payment solution is right for you is to sign up for an account and open a cashier from the dashboard.
Overall, the casino offers several popular methods like Visa, Skrill, Neteller, Trustly, Maestro, Mastercard, ecoPayz, Paysafecard, Zimpler, and Bank Transfer.
The maximum deposit amount is limited to between $20 and $10,000. Deposits with the most supported methods happen in real-time, allowing gamblers to start playing immediately after the top-up.
Gamblers can withdraw winnings through options like Mastercard, Visa, ecoPayz, Neteller, Skrill, Maestro, and bank transfer. Although the website states that there are no withdrawal fees, gamblers from specific locations may incur additional costs on behalf of the bank or payment service provider.
It usually takes up to 24 hours for the finance department to evaluate the gamblers' payout and release the funds from the account. After the request is approved, users will wait 3-5 days to receive the money, depending on the method used with withdrawal limits of $20 - $10,000 and $25,000/month (not applicable to progressive jackpot winners).
What Makes PlayFrank Casino Stands Out?
PlayFrank Casino was established in 2015 and operated by Aspire Global International LTD. Currently, with a game library of more than 1,800 titles from major studios such as NetEnt, Microgaming, BetSoft, etc., players will always be entertained in a top-notch and engaging environment.
In addition, the platform not only meets all the standard criteria of the industry, but it also brings promotions to a whole new level by offering exciting daily challenges to earn many attractive rewards.
Reputation and Trustworthiness
Since the casino caters to UK gamblers, it has received a license from the UK Gambling Commission (UKGC). Therefore, you can rest assured that the platform has been rigorously tested to high standards. Also, glad to hear that the PlayFrank site has also received a license from the Malta Gaming Authority, proof that trustworthiness and safety are doubled.
Aiming at building a Responsible Gambling platform, PlayFrank always ensures that safety protocols are in place to protect vulnerable users. For such cases, gamblers can take advantage of the casino's limit settings to manage their budget. In addition, user data is also protected because the platform uses SSL encryption.
Somewhat Fair Terms and Conditions
The gamblers banned from playing real money include the USA, Bulgaria, Australia, Germany, Denmark, France, Poland, Turkey, Ukraine, Russia, Spain, Netherlands, and more.
By law, casinos only accept gamblers to use the service if they are 18 or of legal age as required by the laws of the country where they live. Therefore, if there are dishonest findings, the platform reserves the right to withhold any funds in the account until age is verified.
Suspected accounts will be required to provide proof of age to ensure that minors do not use the service. In addition, the casino also reserves the right to suspend or cancel the account and exclude it, temporarily or permanently, if satisfactory proof of age is not provided.
Friendly User Interface and Mobile App
The site is colorful and fun. Besides that, the layout is also relatively easy to navigate. Although there are thousands of games, it is not difficult to find your favorite titles by category, filter by the developer, or search for each title in the search bar. Therefore, even if you are a newbie, you can still get acquainted with the website quickly.
As for the mobile experience, it can be said that everything runs better than expected. Although there is no dedicated app, it is not a big deal as mobile casinos offer many games and prizes, similar to those on desktops. Gamblers need to be entertained through the browser on the phone or tablet to start playing.
Customer Support Overview
We've tried contacting the casino's support team, and overall, the staff provides answers fairly quickly via Live chat. You will get the answers in about 2 minutes. Moreover, what impresses us is that the agent team is entirely professional and friendly. However, it's a pity that they are not available 24 hours and are only available from 08:00 CET to 00:00 CET (Monday - Sunday).
In addition, the casino also supports customers via Email. This is a suitable method for non-urgent issues, and a response will be sent within 24 hours. Furthermore, besides English, the support team can also communicate in Norwegian, German, and Finnish.
Welcome Bonus and Daily Challenges
New gamblers can start their adventure with a great welcome package with a $300 match bonus on the first three deposits, plus 200 free spins on specific video slots. Here is a summary of the rewards you will receive as a new member:
- First Deposit: 100% bonus up to $100 and 50 free spins on Starburst slot;
- Second Deposit: 50% bonus two up to $200 and 50 free spins on Starburst slot;
- Third Deposit: Bonus of 100 free spins on Starburst slot.
Gamblers need to deposit a minimum of $20 to claim the bonus (Neteller and Skrill not accepted). Additionally, the match bonus has a standard wagering requirement of 35x the bonus amount, while the playthrough for free spins is set at 40x the winnings.
In addition to the welcome bonus package, PlayFrank also offers daily challenges for existing members. For example, players will be rewarded with free spins when completing objectives such as betting a specific amount, unlocking several bonus rounds, or achieving a certain number of big wins.