Palace Casino Resort is a premier smoke-free destination located in Biloxi, Mississippi, overlooking the Gulf of Mexico and Biloxi’s Back Bay. Owned and operated by Robert and Lawana Low, this resort underwent a significant transformation and reopened with its landmark smoke-free policy in June 2011. Regulated by the Mississippi Gaming Commission, it stands out as the coastal region's only entirely smoke-free gaming facility, providing a healthy environment for its guests. This casino is best suited for health-conscious players and sports betting enthusiasts seeking a high-end, clean-air resort experience with comprehensive amenities.
Key Takeaways
- License and regulator: Licensed and regulated by the Mississippi Gaming Commission.
- Welcome bonus headline: Players can join the "Palace Players Club" for free to receive exclusive benefits and manage accounts at slot machines.
- Total number of games and providers: Features over 750 slot machines and a table games pit with approximately 26 live tables.
- Average withdrawal speed: Specific digital withdrawal speeds are not provided in the sources, but the casino utilizes modern ticket-in-ticket-out technology.
- Best suited for what type of player: Ideal for players who prefer a smoke-free environment and those interested in horse race and sports wagering.
Overall Rating
- Trust & Licensing: 10/10 - The casino is strictly regulated by the Mississippi Gaming Commission and has demonstrated stable growth and workforce maintenance since 2011.
- Bonuses: 7/10 - While the Palace Players Club offers rewards and account management, specific monetary welcome values are not detailed in the available materials.
- Game Selection: 8/10 - Offers a robust selection of 750+ slots and 26 tables, plus a unique, first-of-its-kind race book on the Gulf Coast.
- Banking & Payouts: 7/10 - The casino uses standard automated ticket systems, though the sources lack information on specific rapid digital withdrawal options.
- Customer Support: 9/10 - Guests have access to comprehensive support through a 24/7 toll-free number, email, and dedicated Player Services.
- Mobile Experience: 6/10 - The website provides essential information and accessibility features, but there is no mention of a dedicated mobile gaming application.
- Overall: 8.5/10 - An excellent regional choice distinguished by its unique smoke-free status and award-winning dining and lodging.
Pros and Cons
Pros
- Biloxi’s only 100% smoke-free casino, providing a verified "Good" air quality index according to 2013 studies.
- Home to the Gulf Coast's first race book, allowing daily wagering on nationwide horse racing events via tellers or self-service terminals.
- Diverse award-winning dining, including Mignon's Steaks & Seafood, Palace Buffet, and the 24-hour STACKED Grill.
- Comprehensive resort amenities, such as the full-service "PURE" spa, fitness center, and the Jerry Pate-designed Preserve Golf Club.
Cons
- Limited table games capacity, with approximately 26 tables available, which may be fewer than larger neighboring coastal resorts.
- Seasonal amenity limitations, specifically Wahoo’s Poolside Bar & Grill, which is not available to visitors year-round.
- No mention of a dedicated poker room, as the gaming menu focuses specifically on the table games pit and over 750 slot machines.
Licensing and Safety
The Palace Casino Resort is licensed and regulated by the Mississippi Gaming Commission, which provides public reports on the facility's employment and gaming metrics. The legal company behind the casino is owned and operated by Robert and Lawana Low, who are well-known in the thoroughbred industry and also operate the Primatara farm in Springfield, MO. While the casino has a long history, its current iteration as a smoke-free facility launched on June 14, 2011.
The sources do not specify the names of independent testing laboratories for its games, but they confirm that the casino operates under the strict oversight of the coastal region's gaming authorities. There is no information in the sources indicating that the casino has ever been blacklisted or faced serious regulatory complaints; conversely, data from the Mississippi Gaming Commission indicates the resort maintained its market share and did not suffer economic harm after implementing its clean-air policies. Outside of the provided sources, you may wish to verify specific ratings on platforms like AskGamblers, as that data was not available for this review. The resort emphasizes safety and responsible gaming, providing clear contact information for assistance.
Welcome Bonus
The sources for the Palace Casino Resort in Biloxi describe a loyalty-based reward system rather than a traditional online-style deposit match. The primary "welcome" offer involves joining their exclusive club for personalized perks.
- Offer: Free membership in the Palace Players Club.
- Bonus code needed: None; requires enrollment at Player Services.
The value of this offer differs significantly from the industry average of 35x wagering typically found at online casinos. Because this is a land-based resort, the "bonus" is centered on direct utility and loyalty rewards rather than a cash match with restrictive playthrough hurdles. Since there are no specified wagering requirements to "clear," any benefits or points earned are immediately accessible for use within the resort. While it may lack the high-upfront "free cash" headline of digital platforms, the lack of wagering restrictions and the ability to earn tangible rewards like hotel discounts makes it a stable, high-value option for frequent visitors who prefer transparent perks over complex betting conditions.
Other Promotions and VIP Program
Specific ongoing seasonal promotions are updated regularly via the resort's communication channels:
- Email List Updates: Guests who join the email list receive direct updates on exclusive offers, special events, and exciting promotions.
- Slot Machine Account Management: Members can manage their rewards and promotional accounts directly at their favorite slot machines after setting up a PIN.
- Hotel Package Deals: The resort offers various hotel packages that bundle accommodations with other resort amenities.
- Casino Host Services: Dedicated casino hosts are available to provide personalized service and potentially exclusive arrangements for high-volume players.
VIP and Loyalty Program The Palace Players Club is the resort’s primary loyalty program, offering free membership to all guests. By enrolling at Player Services, members can earn rewards that are redeemable for discounted rates on hotel guestrooms and suites. While the sources do not specify the exact number of tiers, the program allows for seamless account management at slot machines and provides members with access to exclusive resort-wide benefits and event updates.
Games and Software Providers
Palace Casino Resort features a comprehensive gaming floor with over 750 slot machines and a spacious table games pit that houses approximately 26 live tables. The gaming options are categorized into slots, table games, and specialized sports and race wagering. A major standout feature is the CONTACT Sports & Race Book, the first of its kind on the Gulf Coast, which provides daily wagering on nationwide horse racing through teller windows and self-service terminals.
The sources do not explicitly list the specific software providers (such as IGT or Scientific Games) for the physical slot machines, nor do they detail individual jackpot titles beyond the general slot category. The "live casino" experience is represented by the 26 table games located on the second floor, which include a Blackjack pit. While the sources don't name a third-party digital provider for these games, they emphasize a high-end, 100% smoke-free environment for all gaming activities. Standout titles include the various sports betting options and the unique horse racing book, which reflects the owners' deep involvement in the thoroughbred industry.
Banking: Deposits and Withdrawals
Deposits
- Method: Cash at Casino Cage
- Method: Palace Casino Resort Gift Cards
Withdrawals
- Method: Cash at Casino Cage
- Method: Ticket-In-Ticket-Out (TITO)
- Min: $0.01 (assumed based on penny-play machines)
- Fee: $0
- Speed: Instant
The sources do not provide specific details regarding KYC requirements or verification times, though valid identification is traditionally required for Players Club enrollment and large payouts at land-based resorts. As the casino is located in Mississippi, all transactions are conducted in U.S. Dollars (USD). There is no mention of cryptocurrency support in any of the provided materials. Information regarding digital wallets or online-specific banking is not available in the sources.
Customer Support
Guests at Palace Casino Resort can access support through several channels, including a toll-free phone line at 1-800-PALACE-9 and a dedicated email address, [email protected]. The website also features a "Contact Us" portal and specific reporting tools for accessibility issues. While response times are not explicitly listed in the sources, the resort's staff is noted for being available to assist with hotel accommodations and general guest needs. Support is primarily provided in English, and the site offers accessibility guides rather than a traditional help center.
Mobile Experience
The mobile experience for the resort is browser-only, as the sources do not mention a native application. The interface is optimized for speed and usability, featuring a screen-reader mode and a "Simplify Text" option for better accessibility. As a land-based destination, 100% of the 750+ slots and 26 table games require on-site play. However, the mobile-friendly site allows users to book rooms and manage Players Club updates via the email list.
Responsible Gambling
The casino offers access to several responsible gambling resources through its dedicated website portal and on-site services:
- Deposit limits: No (Not applicable to land-based play)
- Loss limits: No
- Session time limits: No
- Self-exclusion: Yes (Available via the Mississippi Gaming Commission guidelines)
- GAMSTOP integration for UK players: No (US-based facility)
- Links to support organizations provided on the site: Yes
Responsible gambling ensures that gaming remains a fun, sustainable form of entertainment rather than a financial or emotional burden. By utilizing the resort's tools and recognizing when to take a break, players can enjoy the clean-air environment safely. It is vital to treat wagering as leisure and never as a primary income source.
Frequently Asked Questions
Is Palace Casino Resort safe and licensed?
Palace Casino Resort is highly safe and strictly licensed by the Mississippi Gaming Commission. It operates under rigorous regulatory oversight to ensure fair play and transparency. Public data shows the resort has maintained a stable workforce and market share for years, further establishing its reputation as a reliable and trusted regional destination.
What is the welcome bonus at Palace Casino Resort?
The primary welcome offer is free membership in the Palace Players Club. This allows guests to earn rewards, manage their accounts directly at slot machines using a PIN, and receive exclusive updates on promotions and special events via email. Membership provides access to discounted hotel rates and other resort-wide perks.
How long do withdrawals take?
For on-site gaming, withdrawals are typically instant via ticket-in-ticket-out (TITO) technology at slot machines or by visiting the casino cage. Since this is a land-based resort rather than an online platform, there are no digital processing wait times for standard gaming winnings, allowing for immediate access to funds.
Does Palace Casino Resort accept players from the US / UK / Canada?
As a physical resort in Biloxi, Mississippi, it accepts all adult visitors regardless of their country of origin. While it is a premier destination for US travelers, international guests from the UK or Canada are welcome to enjoy the gaming, dining, and hotel facilities if they are physically present.
What payment methods are available?
Guests can use cash at the casino cage or purchase Palace Casino Resort Gift Cards for various resort amenities. Gift cards are available at the hotel front desk, gift shop, and spa. Standard credit cards are typically accepted for hotel bookings, though specific gaming funding is cash-centric.
Can I play on mobile?
You cannot play the casino's games on mobile, as the facility is a land-based resort requiring physical presence. The website is designed for information, booking hotel rooms, and viewing current promotions. To experience the 750+ slots and table games, guests must visit the 100% smoke-free gaming floor in person.
Who Should Play Here and Who Should Not
Best for: The ideal player is a health-conscious individual seeking a clean-air environment, as the Palace is Biloxi's only 100% smoke-free casino. It is also perfect for horse racing enthusiasts and sports bettors who value a high-end, award-winning dining experience alongside their wagering.
Not ideal for: This casino is not suitable for smokers who prefer to smoke while gambling, nor is it ideal for online-only players looking for a digital platform. Those seeking a massive selection of live tables might also look elsewhere, as the resort focuses on its 750+ slots.
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