MexLucky Casino Review

Founded in 2023 and operated by Pistis Trade NV, MexLucky Casino is an emerging online platform catering to players in Mexico. It offers a diverse selection of games, 24/7 live chat support, and a mobile application for convenient gameplay.

However, some of its withdrawal policies may raise concerns, and it's important to note that the casino does not yet hold a full Curaçao license, operating instead under a temporary certificate.

For a comprehensive look at MexLucky Casino, including its game selection, bonus offers and key policies, check out our detailed review.

Here's the updated First Glance table for MexLucky Casino:

MexLucky Casino Licences & Security Review

MexLucky Casino is owned by Pistis Trade N.V., and while the platform claims to be in the process of becoming licensed, as of now, it is not yet fully regulated.

Current status:

• The casino states that its licensing application is pending with the Curaçao Gaming Control Board (application number: OGL/2024/1670/1153).
• Until this application is approved, MexLucky operates without an official gambling license.

This means that at the moment:

• There is no regulatory body overseeing the casino’s operations
• Players have no formal protection in the event of disputes or unfair practices
• There is no guarantee of compliance with international standards for fair gaming and secure payments

The website uses standard HTTPS encryption, which helps protect player data during transactions. However, beyond that:

• There is no clear evidence of external audits or fairness certifications
• There is no mention of game testing by independent labs (e.g. eCOGRA, iTech Labs)
• Security and privacy policies are not detailed or prominently displayed

MexLucky Casino is currently in a regulatory gray zone - not fully licensed, but claiming to be in the process. Until its license is officially granted, players are exposed to risks that wouldn't exist at a properly regulated casino.

If you value safety, transparency, and player protection, it may be wiser to wait until MexLucky’s license is officially approved - or choose a fully licensed casino in the meantime.

Bonuses and Promotions at MexLucky Casino

MexLucky.com Casino offers a range of bonuses and promotions designed to enhance the gaming experience for its players. Below is an overview of their current offerings:

Welcome Bonus: Up to 6,000 MXN for New Players

You can get a Welcome Bonus of up to 6,000 MXN in bonus money when you sign up and make a deposit. Before you can take the bonus out, you need to bet 12 times the total of your deposit and bonus, which is quite reasonable compared to many other casinos. So, this makes it easier for players to convert bonus funds into real money.

For example, if you deposit 500 MXN and get a 250 MXN bonus, you have 750 MXN to bet. You also need to bet 750 MXN a total of 12 times, which equals 9,000 MXN. Once you meet this requirement, you can take out your bonus and any winnings.

The bonus is straightforward and attainable - as long as you understand the terms and plan your bets wisely

Daily Bonus

You can receive up to a 5% bonus based on your first deposit of the day. However, there are certain terms and conditions apply:

• Bonus Limit: Maximum MX$1,000/day.
• Each account can receive a bonus up to 3 times/day.
• Players must complete the wagering condition [Deposit Amount + Bonus] * 1 before withdrawing.
• Only applicable to those who have previously participated in the First Recharge program.

Please note that all bonuses and promotions are subject to terms and conditions, including wagering requirements and withdrawal restrictions. It's advisable to review these terms on the MexLucky.com website before participating.

MexLucky Casino Game Collection

MexLucky Casino features a decent game selection with over 1,200 titles from well-known providers such as Pragmatic Play, NetEnt, Play'n GO, Microgaming, and Evolution Gaming.

The library covers a wide range of categories:

• Slots: Includes both classic reels and modern video slots with bonus features.
• Table Games: Popular options like blackjack, roulette, baccarat, and sic bo are available in both RNG and live versions.
• Live Casino: Powered by real dealers, the live games deliver a more immersive experience for those who enjoy real-time interaction.

While the numbers sound impressive, it's worth noting that the game layout and browsing experience feel quite basic. There’s no advanced filter or search system, so it can take time to find your favorite titles. Some niche categories (like crash games or specialty games) are missing or very limited.

Plus, this site supports a free trial feature that allows players to experience casino games without using real money. This mode helps players learn the rules of the game, get familiar with the operating mechanism and explore the details of each game before placing a real bet.

Slot Machines

MexLucky offers over 1,000 slot games, which make up the majority of the casino’s portfolio. Players can find a wide variety of slots, from classic three-reel versions to modern slots with multiple reels and hundreds of ways to win.

Many games come with special features such as free spins, wilds and scatters, along with large jackpots. MexLucky partners with developers such as Pragmatic Play, NetEnt, and Play’n GO to provide a diverse slot portfolio that caters to a wide range of tastes.

But in some ways, it focuses more on having many games rather than making sure everything is top quality.

What’s good:

• Many popular games like Sweet Bonanza, Book of Dead, and Gonzo’s Quest.
• Trusted game providers, so the games look nice and run well.
• New games are added often, so there’s always something fresh to try.

But there are some downsides too:

• The site lacks advanced filters, so browsing through 1,000+ games can feel overwhelming.
• There’s no visible info about RTP or game volatility things that matter to strategic players.
• Bonus-buy, Megaways and jackpot slots are not grouped together, so they’re harder to find.
• It’s hard to tell if the games have been independently audited or certified, since that info isn’t shown.

If you just want to play for fun and enjoy well-known slot games, MexLucky has plenty to offer. But if you like to analyze game details, plan your bets, or find specific game types easily, you might feel that the platform could be better organized.

Live Casino Games

MexLucky offers a portfolio of over 160 live casino games, allowing players to experience online casino games with real dealers. Popular games include Blackjack, Roulette and Baccarat, all streamed live from a professional studio.

Players can interact with dealers and other players via the live chat feature. The live casino at MexLucky is powered by developers such as Evolution Gaming and Ezugi, ensuring image quality and a smooth experience across multiple devices.

What’s good:

• Games from well-known companies, so you don’t have to worry about random, low-quality providers.
• Live streaming works smoothly, even on mobile devices.
• A good selection of classic casino games with reliable performance.

What’s missing:

• Few game show-style games, fun options like Crazy Time or Monopoly Live are not available.
• No clear info on bet limits until you enter the game, so you can’t easily check the minimum or maximum bets.
• No way to filter games by provider, type, or bet size, which makes searching harder.
• Some tables look simple compared to other casinos that offer themed rooms or fancy VIP setups.

Other Games

MexLucky has a number of exclusive games that offer a different take on traditional casino games. One of the notable games is Crash, where players place bets and watch the multiplier increase. The goal is to cash out at the right time before the multiplier collapses.

There is also Plinko, inspired by the TV game show of the same name, where players drop tokens onto a board with obstacles and wait to see which payline they land on.

And another game type is Double, which is an expanded version of coin flipping, where each flip offers random results and more flexible betting opportunities.

Payment Methods at MexLucky Casino

MexLucky Casino offers over 9 different payment methods for players to deposit and withdraw funds.

Withdrawals are always an important factor when choosing an online casino, and at MexLucky Casino, there are a number of policies that players should be aware of before joining.

• Low withdrawal limits: If your balance is 10 times your deposit, you can withdraw only M$5,000/month. Otherwise, the limit is M$10,000/month.
• High minimum withdrawal: To withdraw money, you need a minimum of M$200, which is much higher than the average.
• Withdrawal fee if not wagered enough: If you have not wagered the full amount deposited at least once, you will be charged a withdrawal fee of 8%, a minimum €4 (not a small fee for most players).

MexLucky's withdrawal policy has many restrictions, especially for big winners. If you want to withdraw a large amount of money or need money quickly, consider carefully before playing.

MexLucky Casino Customer Support

MexLucky Casino offers several customer support channels to meet the needs of players:

• Live Chat 24/7: Communicate instantly with the support team through the live chat feature.
• WhatsApp: Quickly get in touch via the popular messaging app.
• Social Media: Connect and receive support through MexLucky's social media platforms.
• Email: Send your questions or concerns to [email protected] and receive a detailed response.

MexLucky Casino offers 24/7 customer support through live chat and email channels. While these services have received positive feedback, it's advisable to exercise caution and consult multiple information sources before engaging with the platform.

MexLucky Casino on Mobile

This casino has a mobile app that makes playing even better. You can play your favorite games anytime, anywhere, with slots, table games, live dealers, and sports betting all available. The app is easy to use with a smooth interface, and it gives exclusive offers, like bonuses and promotions. You'll get instant access to games and notifications for new releases.

You can get the Mexlucky app is quick and easy on both Android and iOS. Just follow these simple steps:

How to download on Android:

1. Open the Google Play Store on your phone.
2. Type “Mexlucky Mobile” in the search bar.
3. Find the official app (check the developer name to be sure).
4. Tap the app to see more details.
5. Press the “Install” button and wait for the download to finish.
6. Open the Mexlucky app and start playing!

How to download on iOS (iPhone & iPad):

1. Open the App Store on your device.
2. Search for “Mexlucky Mobile”.
3. Find the official app (check the developer name).
4. Tap the app to see more details.
5. Press the “Get” button and wait for the download to finish.
6. Open the Mexlucky app and start playing!

Important notes:

• Mexlucky may not be available in every country. So, remember to check if it works in your region.
• You can turn on automatic updates for your apps to make sure you always have the latest features and best performance.

If you don’t want to download an app, Mexlucky’s website also lets you play instantly on any device. The site adjusts to all screen sizes, updates automatically, and works on Android, iPhone, and Windows. It’s safe, secure, and convenient, though the app may run a bit smoother.

Player Safety and Responsible Gaming

MexLucky Casino acknowledges the risks of gambling addiction and has implemented several measures to promote responsible gaming. However, while the casino provides basic responsible gambling guidelines, it lacks stronger player protection tools commonly found in more reputable platforms.

• The casino does not provide automated tools like reality checks, loss limits, or cool-off periods.
• Self-exclusion requests must be made manually via email, which may slow down the process.
• There is no mention of partnerships with responsible gambling organizations or direct links to professional help beyond BegambleAware.

MexLucky Casino offers basic responsible gambling measures, but it lacks more advanced tools for immediate player control. If you are concerned about responsible gaming, you may want to check casinos with stronger player protection features.

Conclusion and Recommendations

MexLucky Casino is a rising online platform, but the lack of an official operating license and controversial withdrawal policies raise concerns about the casino's reliability and transparency. There have been reports of player accounts being locked and winnings being confiscated for no apparent reason.

To ensure the safety of your finances and personal information, we recommend that you look for other online casinos that have clear licenses, transparent policies, and are highly rated by the gaming community. This will help you have a safer and more reliable online gaming experience.