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Warnings! Cool Cat Casino does have an official gaming license. |
Cool Cat Casino, founded in 2002, is operated by Virtual Casino Group and serves players worldwide, though it is restricted in several regions due to the lack of a gaming license. While it offers big bonuses, serious red flags make it a risky choice. The casino has no clear licensing, slow withdrawals, and poor customer support.
So, before depositing, be aware of these risks and consider safer alternatives with better trust ratings.
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Feature |
Details |
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Website Name |
coolcat-casino.com |
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Launch Year |
2002 |
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Licenses |
None |
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Number of Games |
220+ |
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Types of Games |
Slots, Table Games, Video Poker |
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Software Providers |
Real Time Gaming (RTG) Spinlogic Gaming |
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Welcome Bonus |
Up to 250% Bonus + 50 Free Spins (Slots) |
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Payment Methods |
Visa, Mastercard, American Express, Discover, Bitcoin, Litecoin, Ethereum, USDT, Bank Wire, Check |
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Withdraw Time |
7-15 days |
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Currencies Accepted |
USD |
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Mobile App |
None |
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Support Methods |
24/7 Live Chat, Phone, Email |
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Language Support |
English |
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Responsible Gaming |
None |
Trustworthiness & Licensing Review
It appears that Cool Cat Casino does not hold a gambling license. While the casino's FAQ section asserts that it is completely licensed and works in conformity with all laws pertaining to online gambling, specific details about the licensing authority are notably absent. This omission raises concerns about the casino's regulatory oversight and transparency.
On Trustpilot, Cool Cat Casino has a rating of 2 out of 5 stars based on 20 reviews (with 85% of 1-star reviews). Many users report issues such as delayed or denied withdrawals, unresponsive customer service, and concerns about fair play. These negative experiences further highlight potential trustworthiness issues with the casino.
In terms of security, Cool Cat Casino employs 128-bit SSL encryption to protect players' sensitive data during transmission. While this is a standard security measure in the industry, it does not compensate for the broader concerns regarding the casino's licensing and operational practices.
Given these factors, you should exercise caution when considering engaging with Cool Cat Casino. You may consider other more reputable casinos if you are concerned about these issues.
Game Collection
Cool Cat Casino’s game collection is quite limited, offering just over 220 games, which is far fewer than many top online casinos. While the site is powered by Real Time Gaming (RTG) and Spinlogic Gaming, the selection lacks variety.
Cool Cat Casino’s game collection is quite limited
A major drawback is the absence of live dealer games, which means players looking for an immersive real-time casino experience won’t find it here. The library mainly consists of slots, with a small number of table games and video poker options.
Slot Games
Cool Cat Casino offers 200+ slot games, making it the largest category available on the platform (although still less than the bigger casinos’).
On the bright side, the casino features a variety of themes and pay tables. Some notable titles include The London Inspector and Happy Golden Ox of Happiness. In addition to video slots, Cool Cat Casino also provides a range of three-reel slots. Among these, Diamond Mine Deluxe offers a progressive jackpot of up to $400,000 for those seeking big wins.
However, these games are pretty slow to load, which can be frustrating if you like fast, smooth gameplay. If you’re into quick action, this might not be the best choice.
Table Games
Cool Cat Casino offers a small selection of 20+ table games, including classics like blackjack, roulette, and a few poker variants. The quality is underwhelming, with outdated graphics and basic gameplay. If you're looking for a smooth and visually appealing table game experience, this casino might not be the best choice.
Cool Cat Casino also offers video poker selections, featuring both single-hand and multi-hand versions of popular and lesser-known games. You can enjoy classics like Jacks or Better, Deuces Wild, All-American Poker, Sevens Wild, and Pick 'em Poker. However, the game quality is outdated, with basic graphics and slow loading times.
Specialty Games
Cool Cat Casino also offers a small selection of specialty games. Some of the available titles include Under Pressure, Ripcord Rush, Galaxy Blast, and more.
The selection lacks depth, with only a handful of options compared to competitors. While the games offer different themes, they appear basic in design and gameplay. Popular casino games like bingo or scratch cards are missing. So, if you’re looking for a diverse specialty games experience, you’ll find this selection underwhelming.
Bonuses and Promotions
There are 3 types of bonuses at Cool Cat Casino:
The welcome bonuses are generous in terms of percentages (200% and 250%), which is attractive to new players. The inclusion of free spins and flexibility across different game types (slots, poker, and blackjack) adds appeal. However, the structure is fairly standard, and there are no standout or exclusive promotions compared to competitors. While offering no-deposit bonuses, they are not always available.
In terms of T&C, the 30x WR for slots is relatively fair and player-friendly compared to industry standards. However, there are some restrictive terms: a 10x max cashout for the 200% bonus and a max bet of $10 per spin or game round (e.g., deposit $50, max withdrawal $500). These restrictions limit big wins and high-stakes betting, so players should be aware before claiming the bonus.
So, you should carefully read game eligibility lists and terms to avoid misunderstandings.
Payment Methods
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Feature |
Details |
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Minimum Deposit |
$30 |
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Maximum Deposit |
$2000 per week |
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Minimum Withdrawal |
$50 (Bitcoin) $100 (Bank Wire, Check) |
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Withdrawal Limits |
$2,500 per transaction |
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Payout Time |
Crypto: 0-7 days Bank Wire & Check: 7-15 days |
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Deposit Methods |
Visa, Mastercard, American Express, Discover Card, Bitcoin, Litecoin, Ethereum, USDT, Changelly |
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Withdrawal Methods |
Bitcoin, Coindraw, Bank Wire Transfer, Check Transfer |
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Supported Currencies |
USD, AUD, CAD, Bitcoin |
Cool Cat Casino provides a range of deposit and withdrawal methods, including cryptocurrencies as well as traditional options. It is worth mentioning that withdrawal methods are significantly less than deposits, so you need to consider whether there is a method that is easy for you to withdraw money. Deposit processing times are generally slow, up to 15 days for bank transfer.
Even worse, on Trustpilot and Askgamblers, the casino has received numerous complaints regarding withdrawal processes. Players have reported significant delays, with some waiting over a month for withdrawals to be approved and processed. So, you should exercise caution and consider these factors when choosing to deposit and withdraw funds at this casino.
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To withdraw, players must submit:
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Website Interface
Cool Cat Casino’s website interface is perhaps the only commendable thing that this platform brings to its users. The website features a simple and straightforward design, utilizing a black and white color scheme. This minimalist approach ensures that the site is not cluttered, allowing for easy navigation.
The homepage is well-structured and informative, providing visitors with clear information about popular games and promotions. The layout is designed to be user-friendly, making it easy for players to find the information they need.
Mobile Compatibility
Cool Cat Casino offers mobile gameplay through a browser-based platform, but it runs slower than the desktop version. You may experience longer loading times, lag, and delayed responses, which can affect the overall gaming experience.
While most slots and table games are available on mobile, the performance issues make it not a choice for players who prefer fast, seamless gameplay. And the lack of an app makes the mobile gaming experience a big minus.
Customer Support
Cool Cat Casino offers 24/7 customer support via live chat, phone, and email, but response times are slow, and service quality is poor.
- Live Chat: Players report long wait times (over an hour) and generic, unhelpful responses.
- Email Support ([email protected]): Supposedly replies within 24 hours, but many users wait days or weeks with no resolution. Some emails go unanswered.
- Phone Support: Exists but often redirects users to email or chat instead of resolving issues.
When researching, we found many players complaining about customer service avoiding direct answers, especially regarding withdrawal delays. Some users claim agents intentionally stall or give conflicting information, with some support reps allegedly ignoring complaints or abruptly ending chats.
A recurring issue is withdrawal verification, where support keeps asking for additional documents and delaying approvals without clear explanations. All of these make the support system one of the casino’s biggest weaknesses.
Player Protection Tools (Responsible Gaming)
Cool Cat Casino does not offer any player protection tools for responsible gaming. This means you cannot set personal limits on your deposits or gaming time, which may be concerning for those who want to practice responsible gambling. The absence of self-exclusion or cooling-off periods also makes it difficult for players who need a break from gambling.
So, if you value player protection, consider choosing a casino with clear responsible gaming policies to ensure a safer gambling experience.
Conclusion & Recommendations
Cool Cat Casino has multiple red flags that make it a risky choice. It has no clear licensing, slow withdrawals, and poor customer support. Players face long cashout delays and strict verification. No responsible gaming tools are available. So, for a safer and more reliable gaming experience, we recommend choosing casinos with proven reputations, faster payouts, and transparent policies.
