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Expert Verdict

Important note: The review was updated on the 3rd of November, 2021. We aim to bring the most unbiased and latest reputation info to our readers. 

5Dimes is an established sportsbook in the industry and is rated as one of the most trusted bookmakers for US sportsbook searches. Even so, there are still some drawbacks and complaints surrounding the platform, the reason being that many doubts are surrounding the processing time of winnings.

However, problems surrounding payment methods do not happen very often. Therefore, we still appreciate the capacity of the platform.

Positives

  • The casino is Bitcoin-friendly
  • 24/7 Customer support
  • Live dealer games are available

Negatives

  • Below-average monthly withdrawal limit
  • There is no tournament and VIP program

Experienced Sportsbook in the Industry

4.0

Regardless of the T&Cs, we still appreciate the reputation 5Dimes has built since its launch in 1996. With over 25 years in the industry, many bettors have trusted and enjoyed the level of prestige of this bookie. Besides the featured sportsbook, the platform has also done a great job of providing gambling games to its customers.

Except for a few complaints, the bookie has shown its effort when the operator has spent time building a complete and top-notch platform for users. As a result, the variety of games library is fun, and players can freely explore everything from sporting events to engaging table games. Moreover, promotions are also a big plus that has attracted many gamblers.

Trustworthy and Reputation

5Dimes was founded in Costa Rica as a sportsbook but soon started offering online casino games. This means that the platform has been licensed by the Government of San Jose, Costa Rica. However, one puzzling thing is that this country has never had the licensing system as in other gambling jurisdictions, and what the operator has to do is pay for the license. Therefore, about the bookie's operating certificate, we do not appreciate it, but so far, there have been no complaints surrounding this platform cheating user.

In addition, the bookie always appreciates security when the account and data on the website are always protected by standard encryption technology. At the same time, all games are monitored under the Random Number Generation (RNG) system.

Casino Terms and Conditions

When it comes to the platform's T&C, there seem to be a few cons that we need to cover. First of all, although the bookie accepts players from the United States, it is not licensed to do so. As a result, 5Dimes violated US law, and American bettors are not encouraged to entertain here.

In addition, the payment is sometimes delayed, and the bookie does not give any explanation. There are many complaints about the processing time of payment orders that players have to wait nearly eight days, hindering the entertainment process of users. Although there is a plus in this way of handling the glitch is that the casino has sent customers other incentives to compensate. However, the interrupted payment will make gamblers unhappy. So the site should address and fix these unwarranted incidents.

Layout and Mobile Gambling

The design is quite simple in the style of online casinos in the late 1990s. Everything is arranged in a neat and minimalist way, making the entertainment process free from many tabs' distractions. Moreover, the game categories are well-organized, with a billboard of upcoming events and promotions displayed at the top of the homepage, making it easy for players to follow.

In addition, if you are a frequent traveler, the casino also offers a mobile version optimized for handheld devices. In general, the features are similar on desktop, except that the smaller screen allows you to explore all the games and events at any time.

Currently, the casino does not offer a dedicated app for Android or iPhone. However, since the entertainment version on the mobile browser has been fully developed, the lack of apps is not a big deal.

Impressive Product Library

4.0

The casino offers a wide selection of slots, video poker, and various table games in its library of casino games. However, it is a pity that the casino has not cooperated with famous game providers so that many popular titles will be unavailable. Furthermore, many games have a low RTP and are hardly fun to play.

With this catalog, the casino offers over 300 titles covering many variations of popular casino games. Although the library is not diverse for a platform that has been operating for a long time, we still appreciate the graphics and the bonuses.

Therefore, if you love to try your luck with casino games, explore through the categories of Slots, Roulette, Baccarat, Video Poker, Blackjack, Keno / Bingo, Craps, etc.

Live Dealer Game

The catalog is relatively modern with two dealer casinos, Vegas Live and HD Live, powered by Visionary iGaming and Global Gaming Labs. Players can choose from Baccarat, Blackjack, or Roulette variants, and once at the table, you can chat with other bettors or the dealer.

Sport market is worth mentioning

5Dimes is also rated as one of the best bookmakers because of the variety of sports and events on offer. It has three different sportsbooks to bet on, including the main one, which has all the usual non-live bets from straight bets to futures.

Then there are Ultra Live Bets and Additional Live Bets. Gamblers can earn cashback on bets made in the Live Betting Ultra section (not available in the Add Live Bets section). Specifically, they also include diverse betting markets such as baseball, basketball, hockey, football, etc. In addition, on top of that, it also offers less popular sports like handball, snooker, volleyball, etc.

Of all the sports the online casino offers, there is a multitude of different bet types that punters can use, providing variety and flexibility to capitalize on predictions and earn some decent cash. 

The sporting event options at 5Dimes are nearly endless. Significantly, this list continues to grow and update, depending on the sports happening during the season.

 

Payment Methods: Charged Fee for Both Deposits and Withdrawals

2.0

Except for some complaints about the withdrawal processing, overall, this long-standing platform has done an excellent job of providing diverse and proper payment methods.

Here are the deposit options along with fees and limits for each:

  • Visa/Mastercard: No fees with a limit of $50 - $500/per transaction;
  • Person-to-person: Fees range from $5 to $30. Deposits are capped at $100 - $690, and transactions must be spaced at least eight days apart. Processing time takes from 20 - 40 minutes to complete the processing;
  • Transfer Account: No fees. The minimum limit is $50;
  • Bitcoin: No fees with a limit of $25 to $10,000. Deposits are automatically converted to USD.

Cashout

Here are the withdrawal options for winnings, along with fees and limits for each:

  • Bank Transfer: $80 fee. Withdrawal limit from $1,000 - $9,500 with a processing time of 4 -6 days;
  • Check Cashing: Fees are usually $40, $60, or $80, depending on the amount withdrawn. The maximum limit is $3,000 with a processing time of 24-48 hours after the request is submitted. Also, check withdrawals must be spaced seven days after each transaction;
    Person-to-person: Fees range from $10 to $25 with a maximum withdrawal of $350. This method usually takes 2 - 4 days to receive funds into the account;
  • Bitcoin: No fees with a limit of $50 - $10,000;
  • Transfer Account: No fees with a minimum limit of $50.

Another plus at 5Dimes is that it has a dedicated phone support line just for withdrawals. In addition, players will receive one free cashout within 30 days. After that, additional withdrawals will incur fees.

Minimum deposit
$50
Minimum withdrawal
$1000
Withdrawal limits
$9500 per month
Withdrawal pending time

Ewallets: Up to 48 hours

Bitcoin Wallet: Up to 24 hours

Wire Transfer: 4-6 business days

Cheques: 17-19 business days

Welcome Bonus and Promotions

3.0

The bookie’s promotion is appreciated for its diversity and generosity. The offers are divided into two categories, casino, and sportsbooks. Therefore, whatever your choice is, you are always guaranteed to receive promotions.

Casino Promotions

Newbies' first deposit bonus is $125 with a 50% match rate. Within 24 hours after depositing, players must activate the bonus by contacting the support team; otherwise, the prize will not be credited to the account. Also, new gamblers need a minimum deposit of $100 to activate the bonus:

  • Deposit $250: players get a $125 bonus;
  • Deposit $200: players get a $100 bonus;
  • Deposit $150: players get a $75 bonus;
  • Deposit $100: players get a $50 bonus.

In addition, gamblers who love casino games can choose from a cashback program, a standard bonus program, and many other promotions that are updated from time to time.

Sportsbooks Promotions

Newcomers can get up to $520 in Free Play Bonuses. However, the minimum bet is relatively high (from $100 to $400 to get a 50% bonus up to $200). Also, if punters deposit between $400 - $2000, they will receive a 20% EXTRA Free Play Bonus up to $520!

In addition, there are many other promotions for sportsbooks such as Reduce Juice, Point Mover, etc.

Helpful Customer Support 

5.0

Undoubtedly a long-standing bookie, 5Dimes has comprehensive and professional customer service. As a result, users' access to support will go beyond what you expect. Several contact methods are available, including Email, Phone support, and Live chat.

In general, email support, like other bookies, usually takes about 24 hours to receive a response. However, this method may be suitable for problems that are not urgent and require more attached information.

In addition, I got the answers via live chat in just 5 minutes, and another plus is that the casino does not require filling in all the information before connecting with the support staff. However, despite the quick response times, the responses via this channel were not very helpful, so I turned to phone support.

I like the casino's phone lines because it has eight hotlines dedicated to queries (New Account Help, General Customer Service, Sports Bets, and Horse Bets). Therefore, users do not need to worry about contacting by phone during peak hours, and everything is resolved quickly and clearly.

Eduardo Ramos
Joined: 2 years ago
Score by Eduardo Ramos
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Details

Website 5dimes.eu
Established 1996
Licenses Costa Rica
Platforms Android iOS Mobile Tablet Desktop
Softwares
Currencies
Loyalty club
Tournament
Products
Email [email protected]
Tel +18004305896
Live chat
Social
Website language
Support language
Support hour 24/7
Restricted Countries

Game Types

Free Slots
Roulette
Video Poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch Cards
Other games
Live Dealer
Sports Betting
eSports betting