24K casino is not overrated through the incidents and disputes that have taken place in the past, so it has caused many players to be wary and choose not to entertain at this platform.
However, we gave a fair rating to T&Cs' features, service quality, and fairness during our review. Therefore, the following article will help you understand the pros and cons and what makes many gamblers wary when betting at this site.
- Live dealer games are available
- Great selection of game providers
- Very friendly support with multiple support methods
- No live chat
- There is no tournament and VIP program
Overview of the Site
24K Casino has a great game collection with +3,200 titles and a great welcome bonus package. Launched in 2019 by SG International N.V., it promises to offer gamblers a safe and comprehensive entertainment facility with 24/7 support. In addition, the site also supports multiple languages, including English, Spanish, and Norwegian.
However, we do not appreciate the payment methods the casino offers. Also, there is a long wait time for withdrawals, and there is an additional fee for deposit requests. Moreover, there are few promotions available to existing customers, or the casino is quite stingy.
As for the license, whether the 24K site is reliable or not, unfortunately, we found the operating certificate that the casino is holding is from Curacao. As we all know, this is a license issued without excessive requirements for registration documents because platforms only need to pay a paperwork fee to get a certificate from this agency. As a result, players may not be able to receive support from the authorities in the event of a dispute.
Don’t be too panicked, we found a great bright spot is that the platform always maintains high security for user data by implementing powerful 128-bit SSL technology. At the same time, it also says that players' information is strictly protected against unauthorized access through advanced firewall technology.
Quite Unfair Terms and Conditions
We have thoroughly reviewed the Terms and Conditions in every aspect that the casino offers. But, overall, there are a few unfair points for players that you need to be aware of. First of all, it prohibits certain forms and strategies of betting when playing with bonus funds.
Furthermore, 24K said it has the right to close the account if the user uses incorrect information when requesting to withdraw the bonus or related activities. However, some disputes have arisen regarding a user being automatically banned while the balance has not been cashed out. Worse still, the casino claimed that it used a duplicate account but failed to provide sufficient evidence and did not offer solutions.
We also read through bettors' reviews at the platform during our review, and almost everyone encountered the same problem. Therefore, you need to read more carefully the T&Cs that the casino offers before making decisions.
Design and Mobile App
24K Casino has a visual appeal due to its luxurious, bold black and gold color scheme. The Norse mythology theme inspires the site with an attractive and funky bonus banner. Players also won't have much trouble while having fun here as everything is easy to navigate. The categories of games and rewards are well-organized. At the same time, bettors can find their favorite games through the search bar.
In particular, players can enjoy casino games while on the go. The features on the handheld device are similar to the desktop, from the library to the services provided. Despite the lack of dedicated apps, this is not a significant obstacle.
Enjoy +3,200 Game Titles
The casino has partnered with leading providers such as Microgaming, Yggdrasil, iSoftBet, QuickSpin, Netent, Evolution Gaming, Betsoft, etc., to bring a comprehensive collection of games. The casino section has an impressive range of games, which may be enough to please everyone. With over thousands of titles, you'll be immersed in the reels and cards from the live dealer's options.
Slot Machines and Table Games
Combined with some of the industry's leading providers, it should come as no surprise that the game library has a collection of over 400 slot titles available. In addition, players will find a wide range of titles from classic to modern, including Immortal Romance slot, Book Of Dead slot, Thunderstruck II slot, Book of Loki slot, Arcane Gems slot, and more.
Of course, things don't stop there. On top of that, the platform also features a wide variety of card and table games with classic titles like blackjack, baccarat, and roulette. Also, don't miss your luck with games like Dragon Tiger, Dream Catcher or Football Studio, etc.
Live Dealer Casino
If you want to experience the entertainment of a real-life casino at home, don't miss the high-quality Live Casino category. You will have the opportunity to explore more than 40 live dealer games offered by several reputable studios. Besides the variations of blackjack, poker, roulette, or baccarat, you can explore the rooms of Speedy 7, Monopoly, or Craps, etc.
Most popular games in 24K Casino
Payment Methods Review
The fact is 24K casino accepts cryptocurrencies. Bettors can make payments through the usual methods such as wire transfer, check, Visa or MasterCard. In addition, e-wallets such as Skrill and Neteller are also supported. For those who love cryptocurrency, they need to register a wallet with the casino. Currently, the platform accepts payments via Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple.
As soon as KYC is completed and approved, the withdrawal request will be processed in seven days. Payment requests are processed in the order of the queue within 72 hours if not exceeding €1,000 or its equivalent in another currency. Additionally, for requests in excess of €1,000, the processing time is up to 7 days.
The casino does not charge a withdrawal fee, but depending on the method used by the user, the commission fee will vary.
EWallets: 0-1 hours
Card Payments: 0-1 hours
Bank Transfers: 24 hours
Pending Time: 0-72 hours
Welcome Bonus Package
The welcome bonus package is quite generous. Besides the bonus of up to €2,300, the casino also offers 100 Free spins!
First Deposit: Register an account and deposit at least 20$ to get a 150% first deposit bonus up to €450 plus 50 Free spins. You will be spinning the reels of the Book Of Darkness slot with a wagering requirement of 45x. This bonus is valid for seven days before withdrawing the winnings deducted from the casino bonus.
Second Deposit: After the first promotion, keep depositing at least $20 again to get a second deposit bonus of 65% up to €350 plus 50 Free spins for the Chilli Pop slot. The wagering requirement is 25x within a week before withdrawing winnings.
Third Deposit: The bonus offer for the third deposit is 50% up to €400. Players only need to make the minimum deposit again after playing through the second deposit bonus to receive this offer with a wagering requirement of 25x.
Fourth Deposit: Deposit $20 back to get a fourth deposit bonus of 30% to €1100. Players need to comply with the wagering requirement of 25x within ten days before placing a withdrawal request.
A loyalty program is an important part, and you do not need to use a bonus code to activate, as everything is done automatically. Just play your favorite titles to collect points, which you can then redeem for great offers like free spins or real money casino bonuses, etc. In particular, gamblers will become part of the loyalty program immediately after making the first deposit.
Review of Customer Support
The casino offers 24/7 customer service via phone, email, and live chat. For quick answers, you can contact the hotline provided by the casino to chat with the staff. However, on holidays or weekends, this is not the right way to get answers.
Live chat seems to be the most helpful support channel as the friendly staff will appear a few seconds after the question is submitted. As a result, users are always guaranteed quick and helpful support through this method. Finally, email is only suitable for non-urgent inquiries or file attachment requests when submitting questions.
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