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About The UK Gambling Commission

First established in 2005 under the Gambling Act (passed in the same year), the UK Gambling Commission was solely made responsible for the management and regulation of offline casinos functioning in the United Kingdom.

But during 2014, the UK Gambling Commission expanded its services to include regulation of the heavily unpredictable world of online gambling. The UKGC is responsible for granting operating licenses to individuals wishing to expand their businesses to include the UK market (since the United Kingdom makes up a substantial portion of the online gambling community).

They have set up certain rules and regulations to ensure fair practices and even-handed services to all players regardless of their level of expertise. Regular assessments are carried out on those casinos that have been provided licenses by the UK Gambling Commission.

In the event that one of these casinos fails to meet the standard required by the UKGC, strict action is taken against that particular casino and their license of operation hangs in jeopardy.

Since its advent in the online gambling industry, foul play and scams have significantly decreased among the vast population of British users that routinely fell victim to these scams. In addition to this, the UK Gambling Commission is also responsible for the regulation of the National Lottery.

Types of Licences Granted

Before the UK Gambling Commission was given authority over the online gambling market, all the players residing within the United Kingdom were found to be victims of online casinos with unjust practices time and time again.

Once the United Kingdom started imposing a tax on online casinos for any business they gained from players living in the UK, the UKGC were allotted the paramount task of choosing which online casino should be permitted to welcome British players. This responsibility, in turn, granted them the additional authority in determining which online casino should be granted a license to function in the United Kingdom. 

The UK Gambling Commission has made it abundantly clear that they acknowledge the difference between placing bets, gaming, and participating in a lottery. Each of these modalities are regulated in a manner suited specifically to them.

All forms of gambling within the United Kingdom are affirmed to be illegal unless the online casino is managed by a provider who holds the relevant operating license. The UK Gambling Commission currently grants the various following forms of licenses:

  • A casino operating license
  • A bingo operating license
  • A general betting operation license
  • An intermediary betting operation license
  • A pool betting operation license
  • A lottery operation license

Owing to the towering standards required by the UK Gambling Commission, all casino owners and software developers who wish to conduct business with the United Kingdom must go through a vigorous and unyielding process to become authorized. Hence making the UKGC a solid indicator of fair play.

Online Casinos Licenced by the UK Gambling Commission

Once an online casino has gained its operating license from the UK Gambling Commission, you can leave your doubts behind and play to your heart’s content. It is not only a stamp of safety for players who reside in the United Kingdom but players all over the world have placed their faith in the UKGC.

They have granted licenses to many online casinos whose parent company originates in many exotic places in the world and not just the United Kingdom. Of course, the selection of games available in the casino also plays a vital part in their selection.

Owners must ensure that the games in their library must not solely depend on luck and the skills of players should play an integral role. This grand regulatory authority has permitted many different casinos to operate within Great Britain so players have a multitude of options to choose from.

Of course, players are free to use casinos that have not been licensed by the UK Gambling Commission but they can not be held responsible for any financial losses or theft of personal identity that may occur as a consequence. A few of these online gaming websites may have been blacklisted in the United Kingdom due to illegal practices.

Resolution of Disputes & Safety by the UK Gambling Commission

The UK Gambling Commission does not directly manage players’ complaints. In substitution of this, a variety of independent ADR (Alternate Dispute Resolution) providers have been employed to ensure that all players that have been a victim of foul play are heard and catered to.

In the event of a mishap regarding your financial details, concealed winnings, or personal records, please contact the online casino first. If they do not respond or fail to cooperate with you, you can reach the UKGC through an accredited ADR service that the business itself has agreed to.

Additional costs will not apply to you for using this service. Of course, the experience of players with the ADR provider seems to vary according to the type of service used. Some providers are understandably more meticulous in their proceedings in comparison to others.

If you are dissatisfied with the decision of the ADR provider then unfortunately there is nothing the UKGC can do to be of help. You can directly challenge their decision in the court (but be sure to take legal advice from an independent party in such cases).

Furthermore, if you are unhappy with the service of your ADR provider, you are welcome to lodge a complaint with them or report your dispiriting interaction with the UK Gambling Commission. Immediately after your complaint, an investigation regarding the matter will be launched. Unfortunately, the UKGC is not at liberty to discuss the outcome of the investigation with the players.

Contact the UK Gambling Commission

If you wish to get in touch with the UK Gambling Commission, they can be found at the Victoria Square House in Victoria Square in Birmingham. You can also contact them through their e-mail address, fax, or phone number, whichever is more convenient for you.

E-mail Adress: [email protected]

Phone: +44 121 230 6666

Fax: +44 121 230 6720