KoalaRoyal Casino Review
This article was updated on November 11th, 2021. The reviews are not intended to be offensive or detrimental to any casino. We provide objective reviews and experiences to bring the fairest view to users.
KoalaRoyal Casino is an online casino with a bad reputation and it's permanently closed. After looking at every aspect, from T&Cs to player ratings, we found many unfair points and inadequacies, which greatly hindered players' entertainment. Especially the low withdrawal limit - €5,000/month. In addition, many terms hinder the withdrawal process, which we will cover in more detail below.
Moreover, the license to operate is also a big question mark that you should consider because the casino may be using an invalid permit. Therefore, please stay away from this platform before you regret it.
Impressive Game Library
There are many different games on offer with quite a few exciting features. Platform everything from video slots, 3D slots, classic slots, or progressive jackpot games. The game portfolio has been carefully invested, with more than 1,500 titles provided by studios such as Habanero, VIVO Gaming, Playson, Betsoft, Evoplay, etc.
As usual, the slot section makes up the bulk of the game portfolio with popular titles like Venetian Rain slot, Beauty and the Beast slot, Customs Storage slot, Frog Creek slot, Halloween slot, Hungry Caterpillars slot, Win Shot slot, Wolf Moon Rising slots, etc.
We are also quite impressed with the exciting collection of pokies, attracting many Australian players. In addition, the table games catalog is also quite impressive, with classic titles and variations of blackjack, roulette, and baccarat. As for the Live dealer casino category, the casino also provides an authentic environment for players to interact with professional dealers.
Payment Methods and Withdrawal Terms
The casino supports many payment methods for players, such as JCB, credit cards, and e-wallets. In addition, the platform also supports payments with prepaid cards such as Flexepin and Neosurf. Deposit and withdrawal options may vary depending on your country of residence.
KoalaRoyal Casino may charge a fee to process some deposits depending on the selected amount method. In addition, the platform will set the minimum deposit and maximum deposit according to its regulations from time to time.
The site has a meager withdrawal limit of €5,000 per month and €1,500 per time. For cash-out requests of more than €5,000 per month, payments will be made in installments. You may find that this withdrawal threshold is unreasonable and difficult to accept at reputable casinos.
Before requesting a withdrawal, users must make a successful minimum deposit of €25. All top-ups of €999.99 or less have a maximum withdrawal of 10x the deposit for the specific playing session. Once the cash-out is approved, the casino will apply the 10x rule and correct the withdrawal to reflect the 10x rule accurately. Finally, the remaining amount is removed from the balance.
We do not highly appreciate the withdrawal of T&Cs because it brings too many disadvantages. Therefore, it is best to stay away from this platform.
Stay Away or Regret Later!
KoalaRoyal Casino is a new online casino that has only been around since 2020. It offers a wide range of products, including casino games, Live Casino, and Poker, with over 1,500 titles delivered from 21 providers. However, currently, the platform only offers one language, so it can be challenging for those who do not know English.
As mentioned, we don't recommend playing at the platform as there are a lot of complaints about casinos paying only relatively low deposits no matter how much you win. Specifically, one player said he won €33,000 and tried to withdraw. However, after two weeks, the casino said he could only withdraw €300 after depositing €30. Finally, he didn't even get the promised €300. Hence, you should stay away from this site if you don't want the same troubles!
Is KoalaRoyal Casino Unsafe?
The casino is operated by P24B NV and is licensed and regulated by Curacao eGaming in the Netherlands Antilles. However, it is essential to note that we think that the platform is operating under a license that is no longer valid or mimicking permission from a reputable licensing authority. In addition, the casino says that all transactions are highly secure because the platform uses 128-bit SSL encryption technology.
Unfortunately, however, everything will become meaningless because serving players under fake licenses is unacceptable no matter how attractive the feature is.
Unfair Terms and Conditions
After reviewing, the T&Cs that the casino offers have a lot of nonsense and inadequacies, therefore, we advise you to carefully read through this directory, although we believe that you should only read it and not participate on the platform.
First of all, the withdrawal limit is so low that it is hardly acceptable. The casino offers €5,000/month, which is too low a limit and is not suitable for high-rollers. Therefore, if they win big, players may struggle to withdraw their money, and it may take months or years to receive their total amount. As we demonstrated above, this causes a lot of obstacles and makes gamblers uncomfortable.
Furthermore, the platform will deduct the entire balance for inactive accounts for six months or charge a hefty fee. For inactive players for more than 12 months, all credits will be forfeited and permanently closed. Therefore, it is best to choose a platform with more reasonable and transparent T&Cs for entertainment.
Royal Look and Easy Navigation
This is probably the only bright spot in our review. The casino has put a lot of emphasis on looks and has invested quite a bit in visuals and graphics. As soon as you access it, you will see the luxury radiate throughout the entire screen as the golden color highlights the categories, giving the casino a royal feel. We also appreciate the navigation because everything is easy to use and relatively smooth.
As for the mobile casino, things are also quite positive. It has a large selection of games and a high emphasis on graphics.
Good Customer Support
Players can contact customer service in various ways, such as email or live chat 24/7. For email support, agents usually respond within 24 hours.
In addition, live chat is the best way by far because the support staff is quite enthusiastic. However, the casino also puts a lot of effort into providing a fairly detailed and useful FAQs catalog.
Welcome Bonus for Newcomers
The casino gives a 300% deposit bonus on the first deposit up to €3,000! Although it is pretty generous, there are still some caveats that you need to be aware of.
The minimum deposit is €20, and newcomers need to wager any deposit and bonus 40x before withdrawing. If a withdrawal is made before the wagering conditions are fulfilled, the prize will expire.
As for the winnings from free spins will be treated as bonuses and will only be converted to real money once the bonus wagering necessities are met. The casino also limits the maximum bonus from free spins value to €100!