Casino Napoli Verdict
During our review of the Casino Napoli, we assign the casino a rating of Poor on our trust index and players should stay away from this casino to avoid scams. During our review, we looked at player complaints from other review sites, estimated revenue, licenses, authenticity of the game, responsible gambling methods, quality of customer support, fairness of terms and conditions, withdrawal limits, withdrawal times, and many other factors. So, if you are wondering if this casino is safe or a scam? Read the full review below to learn more.
According to our statistical data, Casino Napoli has very small revenue size. Our analytics is refined by our exclusive formula based on traffic, country, age, gender, and many other aspects to give this conclusion for its estimated revenue. As a matter of fact, bigger revenue casinos generally will be safer as they are able to pay out big wins while smaller revenue casinos may face difficulty in the same situation.
We concluded that Casino Napoli is a Poor Trust casino that can cause you several severe issues relating to your gambling experience. Therefore, we don't recommend playing at it.
Casino Napoli Expert Review
Casino Napoli is a European-style entertainment platform with a ton of great games and promotions to choose from. In particular, what excites me about this casino is that it has the most prestigious brand of casino software of all time like NetEnt Gaming, Betsoft, Fugaso, and more, which take the quality of its users' gaming to a new level.
Napoli Casino has a too-high minimum withdrawal amount of €100 while the relatively low monthly upper limit is just €5,000. Withdrawal processing timeframes usually take 5 working days, which is quite long compared to other online casinos.
Impressive Games Portfolio
The casino has partnered with many major software providers, including Microgaming, Wazdan, NextGen, Betsoft, Felix Gaming, Fugaso, Booongo, Booming Games, Revolver Gaming, Leap Games, MrSlotty, Spinomenal, and more. Live tables are supported by several different live casino solution providers such as Evolution Gaming, Vivo, Lucky Streak, and SA Gaming.
Most of the games on offer can be played for free before gamblers venture for any real money.
Casino Napoli has a portfolio of games with more than 600 exciting titles. Most of them are slot machines, card games, and table games with different versions of blackjack, roulette, baccarat, and poker.
Video poker is also on the game list with some of the most popular variations on offer. The site has an impressive range of live dealer games from four different vendors.
Napoli Casino has more than 550 free slot machines for gamers to explore and is classified into two main categories. Classic slots are home to simpler games usually played on three reels. Some excellent classic options include the Lemon Slot slot, Beauty Slot slot, Crazy Pizza slot, etc.
Modern video slots are often more engaging. These games feature improved graphics and more complex gameplay. Themes are varied, and so are the designs. Creative and engaging 3D slots that gamblers can explore include the Ogre Empire slot, Blood Eternal slot, The Golden Owl of Athena slot, Age of Discovery slot, Agent Jane Blonde slot, Hitman slot, and more.
Detailed Banking Methods Information Provided
The casino offers a wealth of information about the payment methods in which it operates. The entire section of the website is dedicated to banks and lists all available payment methods that users can use.
Some of the payment methods available on the website include Mastercard casinos, Visa casinos, Visa Electron, Paysafecard, Entropay, Maestro, CASHlib, ecoPayz, Neosurf, Zimpler, Skrill, Neteller, MuchBetter, Dinero Mail, Postepay, Moneta, Multibanco, Bitcoin, and more.
Besides, Casino Napoli has helped with banking insurance no matter what country the user is from. The minimum amount for gamblers to transfer to a balance is € 20. Operators give gamblers greater control over spending by setting a maximum deposit limit.
However, gamblers will only be able to withdraw 5x the amount of the deposit limit set. If the request exceeds this amount, the transfer will not be processed, and the money will be returned to the gambler’s balance.
Many of the deposit options listed above are also suitable for making withdrawals, including Skrill, Neteller, Visa, Mastercard, ecoPayz, Bitcoin, and bank transfer. The casino also suggested that it may impose a withdrawal fee in the FAQ section but did not specify the exact amount gamblers may incur fees.
The minimum amount that can be withdrawn is set relatively high at €100, and the maximum amount is relatively low at €5,000.
The terms and conditions state that if users' accumulated deposit is less than €200 and they will only be allowed to withdraw 10x of the final deposit. This also applies to players who have processed additional payments with the sole purpose of exceeding the accumulated deposit amount of €200.
Withdrawal processing time is usually quite a time consuming, and Casino Napoli's finance department typically approves withdrawal requests within 5 business days.
This means that if gamblers submit a withdrawal request at the beginning of the weekend, they will have to wait at least a week until the winnings are received.
All inactive accounts have a €5 fee deducted from your available balance each month.
Is This A Trustworthy Entertain Platform?
Launched in 2015, Napoli Casino is friendly to customers worldwide, except for customers based in the United States and some other jurisdictions. The casino also supports a wide range of different languages.
According to the website’s information, the casino is owned by Alpha Interactive Solutions N.V., registered, and has an address in Curacao. The platform welcomes play from most countries on the global gambling market and protects sensitive customer details with 128-bit encryption. The casino's terms and conditions include a clause stating that play from the United States, Israel, Turkey, and Singapore is restricted.
The designers of the site have tried to combine the traditional look with a more up-to-date overall look, with a fresh, fresh Mediterranean blue and white tone. One exciting highlight is the Napoli coastline’s stunning panorama at night, with Mount Vesuvius in the background.
Casino Napoli offers a direct experience through a website that uses a standard template with a menu bar at the top and a drop-down menu for game selection. This layout makes everything very easy to navigate. Players are given the option to choose the game on a vendor basis, and this is a big plus for the website design team.
Well-Trained Customer Support Agency
The customer service is quick, and the casino offers some communication methods. The live chat facility is the fastest way to get in touch with support agents.
Live chat is readily available, and this is great news for gamblers from anywhere in the world. Users will always be able to get help at any time. Gamblers will never have to wait more than 1 minute when seeking help from a support service.
Another option is to email inquiries or issues. In this scenario, users should be able to expect a response within a few hours. The support team responsible for handling email queries is also available 24/7. The only communication channel that does not operate around the clock is telephone service, which is only available from 9:00 am to 10:00 pm GMT.
Generous Bonuses for Gamblers
Gamblers will have a chance to receive a 400% welcome bonus up to a maximum of €800. More than that, the casino can give bettors a 150% bonus on the second deposit of up to €1,000.
In addition, gamblers can claim four other bonuses worth up to €300 and a 100% matching bonus.
Another unique bonus is the mobile reward. If users use the Napoli Casino mobile app, you should contact support to receive special prizes.
There is a VIP program available but only available to invited accounts. VIP Club membership benefits at Napoli Casino include personal account manager, selected bonuses and promotions, higher betting perks, faster withdrawals, etc.
